Image by RitaE from Pixabay If you work in user experience, I bet you have been in a similar situation. You are home for a visit, you’re about to dig into your all-time favorite home-cooked meal, and then, without warning, the conversation goes off the rails and you are struggling to explain what you do […]
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SAP is a global company and the scope of our design teams reaches far and wide. In our Behind UX and SAP Design series, we home in on some of our locations and give a glimpse into the working and cultural life there. Today, it’s about Vancouver, Canada! Vancouver is a thriving city on the […]
SAP is a global company and the scope of our UX teams reaches far and wide. In the Behind UX and SAP Design series, we home in on some of our locations and give a glimpse into the working and cultural life there. Today we’re starting with Dublin!
This post takes you through my journey as a conversation designer and the collective effort of my team in designing the conversational experience of “Ewa”, our chatbot for SAP EarlyWatch Alert. This will give you an overview of the design process we followed from our initial design thinking workshop with customers and SAP colleagues leading all the way up to building our 1st version.
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