The podcast below accompanies the Beacon nugget, A Look at Central Hub Deployment – an SAP Fiori Deployment Scenario. A general recommendation The Central Hub Deployment scenario is one of general recommendations for the deployment of the SAP Fiori. Listen to Jim to find out about the general building blocks of the deployment scenario.
Microcopy are the snippets of text that guide you through a user interface. Great microcopy pays off in a big way by delighting users, saving time, and improving the rate of task completion. Profit from our experiences and find out what to consider when writing microcopy for your own SAP Fiori app. 1) Buttons… and […]
The podcast below accompanies the Beacon nugget, Structured How You Work: SAP Fiori Design Guidelines. Thoughtful guidance The SAP Fiori Design Guidelines provide you with a lot of design information straight out of the box. With so many insightful articles, you may not necessarily know where to start. Listen to Jim to find out how to use the structure […]
The podcast below accompanies the Beacon nugget 6 Insights about Color and Contrast in SAP Fiori. Color contrast looks good, works well Contrast as one of the key principles in design improves usability for everybody. Good and meaningful color contrast fulfills several needs: supporting readibility, giving feedback in response to user actions, and satisfying aesthetic needs. […]
Contrast is one of the most important principles in design. There are different kinds of contrasts: contrast between shapes, sizes, positions, and colors. Good and meaningful color contrast, the relationship of foreground and background color, improves usability for everybody. Find out below how color contrast in SAP Fiori supports users to perform their tasks easily. But first, […]
Visual design is a lot more than colors or icons. It’s about a system of colors, typography, layouts, icons, charts, and motions that requires a profound expertise in communication design. A thoughtful visual design system enhances the user experience and makes the brand recognizable. It brings the data forward and makes the content more consumable. […]
Organizations interested in a user experience improvement project often ask whether to use SAP Screen Personas or SAP Fiori. While project requirements and resources differ, achieving a consistent SAP Fiori user experience (UX) is a question of “and”, not “or”.
Having family abroad requires frequent traveling. Because my kids are in school, our flights always land during peak travel times, either around Christmas or summer vacation, resulting in steep ticket prices. So, when I started planning our summer 2017 trip to Israel, I was thrilled to find a travel website called JustFly, offering substantially cheaper tickets per […]
Finding the right resource is the key for any learning! Let us dig up how you can begin your journey of SAP Fiori by finding the right resources. Nevertheless, you can look for many posts, articles and writeups on SAP Fiori, but following a dedicated approach can help you reach the destination early.
During the second phase, Design, you came up with your prototype, and incorporated feedback. Now, it’s time to start the actual front-end to back-end development. Bring your software to life by following the three steps implement, test and deploy. Prepare for implementation of your design A prioritized user story map can be a good basis […]
When motion fills the gap between frames, the story comes to life and becomes more understandable. A great story has a beginning, middle, and an end. As such, motion facilitates comprehension by creating the full picture for us, while holding our attention.
Creating a typeface is the job of type designers. You, as a user, do not have to care about the design details; the important thing is that you have a great reading experience. However, even non-designers face font choices nowadays, and we know why typeface and typography matter. The following might help you choose the right font for […]
From a system landscape architecture perspective, there are different ways to make SAP Fiori available to users. The SAP Fiori front-end server is the component to deploy SAP Fiori to users. From an architecture perspective, let’s see how Fiori is used within an SAP S/4HANA on-premise single system environment. This scenario represents a typical starting […]
There’s a thin line between accessibility and usability: Accessibility means usability for any user, anywhere and anytime. True accessibility is about the technology as well as about the design, without loss of content, functionality and efficiency. We’ve counted down the top seven ways how SAP Fiori’s approach to simplicity achieves a beautifully accessible design. But before, quickly […]
In the previous blog Discover the Unknown of the design-led development series, you got to understand the problem that your user is facing. Now, it is time to start creating your SAP Fiori app. The design phase continues true to the motto “all good things come in threes” with three steps: The product vision is refined […]
The first phase of the three design-led development (DLD) phases is called discover. If you are curious about the whole DLD process, check out the introduction. In discover, you gain a holistic overview of your project and bring everybody to the same level of knowledge. Ideally, the team includes the product owner, user researcher, design […]
From a system landscape architecture perspective, there are different ways to go about making SAP Fiori available to users. Let’s look at one of the SAP recommendations called "Central Hub Deployment".
When you think of software development, you probably first think of programming. Actually, behind the scenes, many more people than software developers are involved. One of the core principles of design thinking is multidisciplinary teams, that is, team members from diverse professional backgrounds. The graphic below shows the main process roles for the design-led development […]
Creating SAP Fiori apps has never been easier thanks to SAP Fiori elements. Delivered with UI designs and templates of the most commonly used application patterns, SAP Fiori elements can help you save time and cost during development.
Use cases are often considered to be a tool only for User Experience (UX) specialists. Read on why many other roles in a product and development team benefit from use cases as an essential milestone in the User Centered Design Process.
The first time I heard someone say “post-mortem,” it sounded like something out of a medical TV drama. Upon Googling its definition, I was not far off: a post-mortem is defined as “an examination of a dead body to determine the cause of death.” How does it apply in the context of a project?
In the previous part of this blog, we had a first look over SAP Accessibility Expert Nicole Windmann’s shoulder. In this second part, Nicole tells us about the work she and her colleagues do regarding SAP Fiori and accessibility. Nicole, how does accessibility play a role in design and user experience? On the design side, our team is part of […]
When you hear the word “accessibility,” you might at first think it affects few people. Consider though, for example, how many people you know who wear glasses or contact lenses. Without corrective lenses, it would be much more difficult for these people to access the content from the screen. This is just one point I […]
When I started in design at SAP nearly 20 years ago, there was more or less one design discipline: usability. Some people were more focused on accessibility, others on interaction design, and my group was focused on product design. But basically, we were all heaped into one big usability boat. Since then, I have been […]
In my experience, about 50% of the screens our customers use are not developed by SAP but instead are adapted or developed by partners or the customer’s internal IT organization. I also learned in more than 300 customer projects, that many IT organizations typically do not engage directly with their end users when they develop […]
I visited with a customer recently who told me about a training program his company holds every 18 months for new contractors. The company needs to refresh its group of 3,000 contractors every year and a half. Each time new contractors are onboarded, they require two days of training, in which they learn what is […]
One of the biggest outcomes of the technology consumerization trend is how it has driven the importance of design. There’s no “waiting out” this trend – an unstoppable wave of interest in design centricity is hitting the business world, shifting the focus in product and service development from features to experience. But why? What […]
As designers, our common goal is to create products that make work easier. After all, one of the most important features of good design is ease-of-use and understanding. We have to build tools that are easy to use from the start.
To be honest, the words “religious about” above don’t necessarily need to be crossed out. As a user experience professional, you sometimes feel like you’re preaching a kind of gospel because you keep repeating the same words over and over to a succession of project teams: “Involve your end users.” “Get feedback from the end […]
“We need to change our platform. If I can’t figure it out, then nobody can. It’s not intuitive!” In my previous job, I attended a meeting with the Head of Product and the design team. He had just tried a new product for the first time and, to put it lightly, was unhappy. To him, […]
Understanding your end-user’s needs is key to excellent design. But what is the best method to understanding your end-users? Surely, they think the same as you – right? Often we forget that our expectations of how somebody else uses our end product is completely different to the reality. To understand your end-user and to deliver the best user experience for your target group, you and your team need to carry out design or user research.
In an ideal world, “caring about what users want” should be true and self-evident for everyone. Let´s assume that caring about everyone is the right thing to do from an ethical point of view. Isn´t caring about our users at least as imperative? For me caring about a user means that I use all the […]
If you have the job of designing an effective, actionable dashboard for your organisation, lots of advice is available. Most of the guidance for dashboard design focuses on what you should do during the process.
Nothing wrong with that.
But in addition to all of the ‘should-dos’ related to dashboard design, there are also some ‘better-not-dos’ that you should be aware of. These are 10 of the most critical mistakes commonly made during the process of creating dashboards…
Have you ever looked for information only to find it where you didn’t expect it? This happened to me recently. Whenever possible, I avoid printing to “save a tree,” but then the time finally came when I had to print something and also install the printer driver on my computer. After clicking the “print” button, […]
On April 15th the European Design at Business Community met the first time in 2016. Hosted by Philips in Eindhoven the Design Thinking experts took the chance of an exchange at eye level on “Prototyping new Realities”.
Can you imagine… … coding an application without a specified user interface design? … designing a screen without talking to an end user? … developing a product without knowing the customer? Clearly this would be a very bad way to develop software! This is why we in the Global Design team at SAP foster […]
The design of a service or product decides about its success or failure, this is what really makes the difference for successful enterprises. The goal is to deliver business value with design.
Check out 10 customer stories from AMG, China Grand Auto, Coca Cola Hellenic, eBay, Ferrovie dello Stato Italiane, Heidelberg University Hospital, National Center of Tumor Diseases (NCT), National Hockey League (NHL), Siemens, and State of Indiana.
In this interview, I talk to Philip Miseldine, development expert in SAP's Global Design team. This is the ninth in my series of interviews with SAP employees in the area of user experience and design.
Philip Miseldine is a development expert in the Global Design Frontrunner Apps team at SAP. Originally from the UK, Philip works in Walldorf, Germany.
I keep a sailboat in Sausalito, a picturesque town that has more charm than commerce. In May, I was enjoying a glass of wine on the boat of a friend who was all worked up about the new ferry landing that the Golden Gate Bridge District wanted to install in Sausalito. “It’s horrible. It’s huge, […]
This is the eighth in my series of interviews with SAP employees in the area of user experience and design. As you may have noticed, I’ve taken a tangent from interviewing people whose main job consists of traditional design activities like visual design, user research and interaction design, to talk with people who are very important to a successful user experience, but are […]
Innovation is an omnipresent buzzword in today’s world. But when does it happen and where does it come from? At SAP’s Design & Co-Innovation Center, we believe there are three factors for innovation: people, process, and space. In our projects, we always put the person in focus and we do this all the more so […]
In my work with design, user experience and user interfaces, I often run into confusion about these three terms, both within and outside of SAP. The tendency is to think they all mean the same thing. In reality, they are different parts of the puzzle, all working together to support the new way we need to think about enterprise software.
When you read the title of this blog, you might wonder what the difference is between product UX strategy and an enterprise UX strategy. It is quite likely that you have never even heard of this distinction, though I believe it is important to talk about it.
There’s a digital disruption happening, and as an IT industry, we need to be aware of it and start to prepare. There are changes to come, but many are happening already, and it’s important that we take a leadership role during this period of rapid change. That begins by becoming innovation partners to business and […]
I’m very pleased to bring you the seventh in my series of interviews with SAP employees in a variety of roles in the area of user experience and design. About Beate Beate Riefer is a design thinking coach with SAP’s Design and Co-Innovation Center in Heidelberg, Germany. Beate started working at SAP in 2010 as a user experience designer and […]
By now you know that design can improve the adoption of your software application. Even without a trained Designer at hand, there are things you can do to create a delightful experience for your users and incorporate good design into your software.
After a bit of a summer break, I’m happy to bring you the sixth in my series of interviews with SAP employees in a variety of roles in the area of user experience and design. About Tobias Tobias Hildenbrand, Development Project Expert, acts as an internal consultant and global lead for business model innovation […]
Let me share the story of my latest Design Thinking experience with you. I admit it was not a perfect project, still I loved working on it. Looking back, I identified 7 mistakes I as a DT coach and we as a DT team made. And exactly these mistakes push me toward doing it again…
From my experience as a designer at SAP's Design & Co-Innovation Center, one common issue we face during our design research is the (mis)understanding of roles–the expert and a typical end user. While these roles have a lot of overlap, they are not interchangeable.
Designers are familiar with different types of prototyping across user experience and product design. Prototyping is a key element of the Design Thinking process, and also of great value for communication, as IDEO founder and Stanford d.school professor David Kelley explains: “If a picture is worth a thousand words, a prototype is worth a million […]
For the past three years, I’ve become a practitioner of Design thinking (DT) as part of my work as a Program Manager for SAP’s Design and Co-innovation Center (DCC). After working with DT on many projects, I began to notice that DT's real power lies in its simplicity.
Getting input from customers is vital to making sure we are building the right solutions. The tricky part is getting enough feedback to have a complete picture of the issues the majority of customers and users face. Ask too few users at too few companies, and the result is a picture very specific to their […]
UX/design requires artistic ability and creativity, hence there's a good chance, many of you may have some musical talent in your arsenal. So if you are attending SAP TechEd in Las Vegas, come join Sam Yen, SAP Mentors and other Musical volunteers on stage to jam for an hour in the Networking Reception.
My name is Mauro Rego and I am working as a designer at SAP´s Design & Co-Innovation Center (DCC). I design experiences of new digital products and services for business through storytelling and games. Over the last years, I have witnessed the rise of in-house trainings related to design. Thanks to Design Thinking and the presence […]
I had the great honor of interviewing Johanna Welz (18) and Viola Benecke (17), the two young women who joined SAP´s Design & Co-Innovation Center (DCC), based in the AppHaus in Heidelberg, for one month as interns. Johanna just having graduated and Viola still a continuing student are on their way to find out what […]
“With the ever growing spread of computers into our daily lives, software application design is more and more focusing on untrained and casual users. These users have very different requirements from professional users who for a long time dominated the business scene. Developers need to take this new breed of users seriously and design applications […]
A user interface (UI) control is a visual element on a computer screen that helps humans to interact with the underlying software. (They are also sometimes referred to as “widgets.”) Examples of UI controls are buttons, checkboxes, links, tabstrips, charts, and windows, but there are many more that you probably use daily, but never gave […]
The term “customer engagement” is used so often that it can admittedly sound a bit hollow. However, for those of us designing and developing enterprise software, it is a solid, hard-core matter of survival. Whether long-term or short-term, big or small, involving customers in the R&D process is vital to producing products people want to […]
Putting user experience (UX) at the forefront of what IT does and using the principles of design thinking requires digging to the root of what users are actually trying to accomplish and what motivates them. This invariably paints a very different picture than making educated assumptions or just asking users for feature requirements. Getting to […]
You probably wonder how improving User Experience relates to rethinking IT? There are some fundamental changes happening in how software is being developed. Having been in IT for many years before coming to SAP, I can clearly see these changes happening on both sides: at SAP and now also in our customer base. To illustrate, […]
So here was my challenge. As the manager of a team of user researchers, I was asked some years ago to help shift the mindset of our executives from traditional software benchmarked by features and functions to one measured by the quality of the user experience.
People often think that user experience is all about creating beautiful user interfaces to make users happy. Yes, of course enhancing your users’ experience will result in greater user satisfaction but did you know that UX has a range of other benefits, including financial advantages for your business?
Timo Bess is a visual designer for the SAP Business Suite and works at SAP headquarters in Walldorf, Germany. Since winning the internal design contest to create a responsive and beautiful design for the SAP User Experience Community, Timo is also responsible for the design of this site.
There’s a lot of talk about “user experience” today, but I’m not sure we’re all talking about the same thing. I often find myself midway into a conversation about UX, only to realize that some participants are really talking about UI, or user interface. In actuality, while the two are related, and both are important, […]
If being visual couldn’t be further away from your comfort zone, then trust me, you’re not alone. Discover how picking up a pen and getting a little more visual could help you reach the person you’re communicating with in a much more open, honest, and authentic way.
Gamification is the usage of elements that are typical for games, such as points, badges, levels and leader boards, in non-game contexts. This can be in business software, any other software (e.g. educational software) or in real life contexts (e.g. if your kids refuse to brush their teeth you can turn it into a contest). […]
Design Thinking has a strong history at SAP that started in 2004 and continues today. Here is the Design Thinking journey! Watch the video and let us know your thoughts! Visit the Design Thinking page on sap.com and follow on twitter @DTwithSAP to learn more.
Design Thinking is a term more and more people hear about lately but many perceive it to be confined to “designers”. Well, if you see something you don’t agree with and strive to change it, whether that be a business process or a piece of software, you are a designer too! As a designer I […]
The term “use case” is a common source of misunderstanding because it is often used to mean different things. Sometimes people use it to describe: a stakeholder’s high-level goal a step by step description of system action the flow of how users interact with a system If a team talks about use cases and everyone […]
This is the third in a small series of infographics on the topic of design and user experience. The first infographic was an introduction to the design process. The second was about conducting field research with end users. In this third post, the graphic highlights the steps involved in conducting a usability test and provides a few tips and […]