SAP AppHaus • Dot Dot Bot

Dot Dot Bot - if your business could talk

Design Your Own Chatbot

As apps are abandoned as soon as they are downloaded, natural language processing (NLP) and chatbots offer a more natural way to interact with customers. The award-winning Dot Dot Bot (Innovation by Design Award 2019, Honorable Mention) can help you design a valuable chatbot for your users.


Transform your business with conversational UI	Create a New Channel to Connect with Customers	Unlock Your Team’s Creative Potential

The best time to use Dot Dot Bot is at the early stages of exploring a chatbot solution. But you can introduce or return to Dot Dot Bot at any time that you feel your team needs alignment or a new perspective	Creating a chatbot poses new opportunities and challenges for any organization. Dot Dot Bot helps guide you through these critical considerations to create a better user experience.	By using creative and playful activities, your team will find a new way of collaborating and ideating that will bring them together as stakeholders and teammates.

How to Use Dot Dot Bot

Dot Dot Bot is a fun, collaborative method for anyone who wants to build a chatbot to solve a challenge but doesn’t know where to begin. At the end of Dot Dot Bot, participants will have a foundation for their chatbot, including key objectives and scope, target users, and early prototypes. The Dot Dot Bot materials can be found at the bottom of this page, including a list of the additional supplies needed. The entire activity can be completed in about 2.5 hours.

Three Zones


Zone 1: Scope	Zone 2: User	Zone 3: Prototype

Define the objectives and functions of your chatbot by answering business focused questions that expose valuable insights.	Gain a clear vision of who your target user is and how he/she will use the bot by collaboratively drawing portraits of your users.	By using creative and playful activities, your team will find a new way of collaborating and ideating that will bring them together as stakeholders and teammates.