Involve Key Stakeholders
Get support and alignment for your innovation project
By involving your key stakeholders you can get the support you need for a successful outcome in the organizational context of your project. They can help you identify whom to collaborate with while exploring and defining use cases and the architecture of your aspired solution. The core tools needed are called Stakeholder Map and Stakeholder Matrix. Visually mapping roles and relationships of people in a “human-centered system” view enables you to make assumptions transparent and unveil motivations and concerns to strategically engage stakeholders.
Align and engage key stakeholders
Department Leads (Business, IT)
Before You Start
- Align with your Corporate Strategy
- To make sure that your business area and innovation project are selected according to your company’s strategic goals and objectives, we recommend you create a Strategy Map with the following method:
Align with the Corporate Strategy
Materials you will need
For Virtual Collaboration
Capture all relevant players in your project context
On individual post-it notes, capture all of the relevant stakeholders that may be affected by or cause impact in the opportunity/use case. Discuss with your team to make sure you have an exhaustive list. Think about: Whom are users affected by it? Who has an influence on your use cases? Who is interested in its success?
Think about both internal and external stakeholders.
Place the roles you listed on the Stakeholder Map
Place stakeholders on your stakeholder map appropriately, visually displaying their relation to the problem. Place the core stakeholders at the inner circle, and the secondary stakeholders at the outer circle. Place the least relevant stakeholders at the tertiary circle.
Core stakeholders are people who have high stakes in the failure and success of your project.
Analyze interests and concerns with the Stakeholder Matrix
In this round, you will switch from the stakeholder map to the Stakeholder Matrix. While analyzing the stakeholders, think about their interests and concerns regarding the project. Transfer all the core stakeholders from your map to the Stakeholder Matrix. Under the interests column, write down the motivations, and incentives that are on the line for each role. For concerns, write down factors that prevent them to support the project.
Focus on the core stakeholders first. Bring secondary stakeholders only if they have a critical relationship with one of the core stakeholders.
Strategize how to involve them in the project
For each stakeholder, write down how you might engage them with your project. You can use our engagement types scale: key player, keep satisfied, keep informed, and minimal effort. Articulate how you would go about the engagement type you selected for each stakeholder. Finally, add which project-related artifacts (such as roadmap, solution concept) would be relevant for that stakeholder as a contributor or participant.
You are done!
Throughout the project, refer back to the Stakeholder Matrix often to ensure you are maintaining contact with all relevant parties. Add to the matrix as needed, if the focus of the project shifts or a new stakeholder is identified. Follow the next methods in the Recommended Path to continue setting up your innovation project.