Customer Innovation Services

Humanize business software with us

Redesign you and become what's "next"

Learn more about our services

Service Overview

Craft the experience

  • Customer challenge: new business models
    The digital era offers opportunities and the need to re-imagine your business model. How to get started and not run behind? How to humanize an intelligent enterprise?
  • How we help you
    Rethink business models and take action. We help to analyze your customer needs and identify new business opportunities supported by the right technology.
  • Outcome
    - New business model decision
    - Digital opportunities in the business model
    - Recommendations on required process, technical capabilities, and documented transformation plan

Business process innovation

  • Customer challenge: complex processes
    Business processes are too complex to be easily adapted to fast changing markets. How can I simplify and become more flexible?
  • How we help you
    Discover better ways to get things done. We help you to re-imagine and simplify your business processes and co-create the new experience. We help build bridges between your business and IT organization.
  • Outcome
    - Shared vision of the new process (e.g. customer experience)
    - Deep understanding of critical organizational challenges
    - Increased collaboration across the organization
    - Accelerated execution phase

User experience innovation

  • Customer challenge: low software adoption
    Your people and millenial workforce expect current and future business software to be intuitive. How can we better support them in their daily job?
  • How we help you
    Software users always deserve and demand the same high quality experiences: no matter if they enjoy them on private devices or be at work. We analyze the daily tasks of end-users and co-create solutions that enable them to be more productive and impactful in their work.
  • Outcome
    Increased end user efficiency, effectiveness, and satisfaction.
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Foster innovation culture

  • Customer challenge: less innovation leadership, no innovation culture
    Innovation cycles are getting shorter.
    How can we better leverage the potential of our people to become more innovative and agile?
  • How we help you
    It‘s not enough to just innovate, organizations need to be innovative. We help to unleash the creative potential of your people to grow a sustainable innovation culture.
  • Outcome
    - Grow design thinking competency and culture within the organization
    - Develop people, process, and place

Great design works best when we create it together