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Process Tools

Resources to apply a human-centered approach to make innovation real.


Combining Design Thinking with Architecture Thinking (DT + EA)

SAP’s Human-Centered Approach to Innovation (HCAI) is a unique methodology that combines the power of design thinking (DT) and enterprise architecture (EA) thinking. With design thinking, you can discover context in complex business problems through the lens of an end-user. With enterprise architecture thinking you can design the solution based on the desired user experience; that is technically feasible today and future-proofed for sustained innovation. See all the DT + EA templates in the tabs below.

SAP’s Human-Centered Approach To Innovation

Process is the cornerstone to driving an innovation culture within your organization.

Explore innovation opportunities.

Discover and gain deep understanding of customers’ and their end users’ needs

Design and create a prototype of the solution.

Deliver functional solutions for productive use.

Run and Scale the solution, and deploy across the company.

Tools and Resources

Approach Overview

Here you will find an explanation of our innovation approach and how it is used to make innovation real. Included is a breakdown of each phase of the process, and a customer example.

Goal: Understand SAP’s human-centered design and architectural thinking” approach to delivering innovative business solutions.


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Explore Templates

These templates help you prioritize use cases, define a concrete gameplan and tie this initiative to your company’s existing strategic business goals.

Goal: Identify, prioritize, and roadmap most valuable use cases together with business, IT and end users to further pursue in the Discover phase.

What’s included:

  • Exploration exercise: Collect insights about the current situation, identify barriers and think about the ideal future
  • Stakeholder map: Create a visual representation of all the stakeholders for the select use case
  • Value heat map: Evaluate and Prioritize what’s high-value use case based on select criteria
  • Remember the Future: Create a vision for your select use case
  • Problem Statement: Learn how to reframe end user’s problem based on the exploration exercise
  • Strategy Map: A graphical representation of the organization’s goals and objectives
  • Statement of Architecture Work: A summary of changes that will result from successful deployment of the Target Architecture
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Discover Templates

These templates help you understand your end users’ journey, needs, and identifying opportunities for the selected use case.

Goal: Conduct end user research to get insights that unveil end-users’ pain points and opportunities for improvement and begin IT discussions around enterprise architecture.

What’s included:

  • User research overview: Understand the fundamentals of conducting research with end users
  • User Experience Journey Map: Create a visual representation of how people go through their daily work to identify pain points and opportunities
  • Persona: Craft characteristics and behaviors of an archetypical end user for your select use case
  • How Might We Statement: Reframe a problem based on the key insights to start your ideation
  • User Research Guide: Learn how to run interviews with users, and make observations in context
  • Synthesis Grid: Create a visual map of findings based on select categories
  • Problem Statement: Learn how to reframe end user’s problem based on the research insights
  • Architecture Principles Catalog: Define guidelines to be considered when developing an architecture.
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Design Templates

These templates help you generate, prototype, and test ideas for the selected use case. Upon selection of an idea, identify the data, technology and existing systems that support the idea.

Goal: Create a design prototype that demonstrates the idea to-be process and tie it to data, technology, and your IT ecosystem.

What’s included:

  • To-be Journey Map: Create a visual flow of how your idea will solve your end user’s existing challenges in an ideal state
  • Persona: Craft characteristics and behaviors of an archetypical end user for your select use case
  • To-be Stakeholder: Create a visual representation of all the stakeholders that will be part of your idea
  • Ideation Exercise: Generate ideas in creative ways with the help of prompts, time constraints in your team
  • Prototyping + Testing Map: How to run rapid prototyping and testing cycles to validate and iterate your idea
  • Solution Concept Diagram: This diagram outlines the usage of solution components to perform business functions
  • Use Case Blueprint Diagram: Map of individual user actions to architectural requirements
  • Conceptual Data Diagram: Depicts the relationship between critical data entities
  • Application Realization Diagram: Describe your target architecture by breaking your solution into functional components
  • Architectural Decisions Matrix: Documentation of architectural decisions for transition and target architecture
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Deliver Templates

These templates help you develop the architecture solution and deliver value for your end users by leveraging SAP’s Business Technology Platform.

Goal: Validate your concept with enterprise architects, developers, and end users before implementing the final design in a production environment.

What’s included:

  • Risk Analysis: Identifies and assesses risks of the project
  • Architecture Roadmap: Lists individual actions that will realize the target architecture
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Partnering with the SAP Apphaus on production process improvement, SKF reduced time for system-related work by 70%, eliminated the training need for the tool, and increased their data quality (in order accuracy) from 80 to 100%. ​​

See it in Action

Great design works best when we create it together