Process Tools

Resources to apply a human-centered approach to make innovation real.

EA DT

Combining Design Thinking with Architecture Thinking (DT + EA)

SAP’s Human-Centered Approach to Innovation (HCAI) is a unique methodology that combines the power of design thinking (DT) and enterprise architecture (EA) thinking. With design thinking, you can discover context in complex business problems through the lens of an end-user. With enterprise architecture thinking you can design the solution based on the desired user experience; that is technically feasible today and future-proofed for sustained innovation. See all the DT + EA templates in the tabs below.

SAP’s Human-Centered Approach To Innovation

Process is the cornerstone to driving an innovation culture within your organization.

Explore innovation opportunities.

Discover and gain deep understanding of customers’ and their end users’ needs

Design and create a prototype of the solution.

Deliver functional solutions for productive use.

Run and Scale the solution, and deploy across the company.

Tools and Resources

Approach Overview

Here you will find an explanation of our innovation approach and how it is used to make innovation real. Included is a breakdown of each phase of the process, and a customer example.

Goal: Understand SAP’s human-centered design and architectural thinking” approach to delivering innovative business solutions.

 

Download Overview

Learning

Design-Led Approach for the Intelligent Enterprise

SAP’s Intelligent Technologies Design-Led Engagements Basics

Creating Business Value with User Experience

Articles

Remote Design Thinking Workshops – Yes You Can!

So, you’re working from home, but you still want to ensure you are following best practices and apply a human centred design methodology to your process. Learn tips to run effective Design Thinking workshops from our AppHaus Network member Bourne Digital.

Introduction to Design Thinking

5 Ways Warm-Ups Align Mindsets to Innovate

Remote Design Thinking Workshops – Yes You Can!

Explore Templates

These templates help you prioritize use cases, define a concrete gameplan and tie this initiative to your company’s existing strategic business goals.

Goal: Identify, prioritize, and roadmap most valuable use cases together with business, IT and end users to further pursue in the Discover phase.

What’s included:

  • Exploration exercise: Collect insights about the current situation, identify barriers and think about the ideal future
  • Stakeholder map: Create a visual representation of all the stakeholders for the select use case
  • Value heat map: Evaluate and Prioritize what’s high-value use case based on select criteria
  • Remember the Future: Create a vision for your select use case
  • Problem Statement: Learn how to reframe end user’s problem based on the exploration exercise
  • Strategy Map: A graphical representation of the organization’s goals and objectives
  • Statement of Architecture Work: A summary of changes that will result from successful deployment of the Target Architecture
Download Templates

Tools

Innovation Culture Assessment

An tool to asses your organization’s innovation readiness. Identify barriers for innovation and develop strategies to overcome them. 
Scenes Tool

Scenes

A tool to create visual stories about product and service ideas fast, collaboratively and iteratively, no drawing skills required.
Dot Dot Bot

Dot Dot Bot

A collaborative tool for anyone who wants to build a chatbot to solve a challenge but doesn’t know where to begin.

Articles

What is a Use Case?

Fishbowl – A Deep Dive

Discover Templates

These templates help you understand your end users’ journey, needs, and identifying opportunities for the selected use case.

Goal: Conduct end user research to get insights that unveil end-users’ pain points and opportunities for improvement and begin IT discussions around enterprise architecture.

What’s included:

  • User research overview: Understand the fundamentals of conducting research with end users
  • User Experience Journey Map: Create a visual representation of how people go through their daily work to identify pain points and opportunities
  • Persona: Craft characteristics and behaviors of an archetypical end user for your select use case
  • How Might We Statement: Reframe a problem based on the key insights to start your ideation
  • User Research Guide: Learn how to run interviews with users, and make observations in context
  • Synthesis Grid: Create a visual map of findings based on select categories
  • Problem Statement: Learn how to reframe end user’s problem based on the research insights
  • Architecture Principles Catalog: Define guidelines to be considered when developing an architecture.
Download Templates

Learning

Basics of Design Research

Articles

UX Research: A Key Factor for Success in the Design Process

Expert vs. End User from a Designer’s Perspective

Prepare for On-Site Interviews with End Users

Design Templates

These templates help you generate, prototype, and test ideas for the selected use case. Upon selection of an idea, identify the data, technology and existing systems that support the idea.

Goal: Create a design prototype that demonstrates the idea to-be process and tie it to data, technology, and your IT ecosystem.

What’s included:

  • To-be Journey Map: Create a visual flow of how your idea will solve your end user’s existing challenges in an ideal state
  • Persona: Craft characteristics and behaviors of an archetypical end user for your select use case
  • To-be Stakeholder: Create a visual representation of all the stakeholders that will be part of your idea
  • Ideation Exercise: Generate ideas in creative ways with the help of prompts, time constraints in your team
  • Prototyping + Testing Map: How to run rapid prototyping and testing cycles to validate and iterate your idea
  • Solution Concept Diagram: This diagram outlines the usage of solution components to perform business functions
  • Use Case Blueprint Diagram: Map of individual user actions to architectural requirements
  • Conceptual Data Diagram: Depicts the relationship between critical data entities
  • Application Realization Diagram: Describe your target architecture by breaking your solution into functional components
  • Architectural Decisions Matrix: Documentation of architectural decisions for transition and target architecture
Download Templates

Tools

Fiori Guidelines

SAP Fiori is the design language that brings great user experiences to enterprise applications.

SAP Build

SAP Build enables you to create interactive prototypes that are based on end-user feedback without writing any code.
Scenes Tool

Scenes

A tool to create visual stories about product and service ideas fast, collaboratively and iteratively, no drawing skills required.
Dot Dot Bot

Dot Dot Bot

A collaborative tool for anyone who wants to build a chatbot to solve a challenge but doesn’t know where to begin.

Learning

SAP Fiori for iOS – An Introduction

Be Visual! Sketching Basics for IT Business

Introduction to SAP Fiori UX

Design Your First App with Build

Basics of Design Testing

Copywriting: Improve User Experience One Word at a Time

Articles

How Roche Uses Scenes to Design Better Experiences for People with Diabetes

Small Box, Big Impact: Innovation in the End User’s Hand

Design Mistakes – Not Getting End User Feedback

Checklist for Remote Usability Tests

Deliver Templates

These templates help you develop the architecture solution and deliver value for your end users by leveraging SAP’s Business Technology Platform.

Goal: Validate your concept with enterprise architects, developers, and end users before implementing the final design in a production environment.

What’s included:

  • Risk Analysis: Identifies and assesses risks of the project
  • Architecture Roadmap: Lists individual actions that will realize the target architecture
Download Templates

Tools

SAP UI5 Library

A collection of libraries that developers and designers can use to build desktop and mobile applications that run in a browser. With SAP’s SAPUI5 JavaScript toolkit, developers can build SAP web applications using HTML5 web development standards.

Learning

Developing Software Using Design Thinking

Build Your Own SAP Fiori App in the Cloud

SAP Fiori for iOS – An Introduction

Developing Web Apps with SAPUI5

SAP Fiori for iOS – Build Your First Native Mobile App

Articles

SAP Fiori for iOS: 3 Resources to Get You Started

Unleash Your Innovation Power: Combining Design Thinking, Agile and Lean

Swimlane diagram – a great tool for alignment and process planning

SKF

Partnering with the SAP Apphaus on production process improvement, SKF reduced time for system-related work by 70%, eliminated the training need for the tool, and increased their data quality (in order accuracy) from 80 to 100%. ​​

See it in Action

Great design works best when we create it together

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