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Process Tools

Resources to apply a human-centered approach to make innovation real.

A Human-Centered Approach Towards Innovation

Process is the cornerstone to driving an innovation culture within your organization.

Explore innovation opportunities.

Discover and gain deep understanding of customers’ and their end users’ needs

Design and create a prototype of the solution.

Deliver functional solutions for productive use.

Run and Scale the solution, and deploy across the company.

Tools and Resources

Approach Overview

Here you will find an explanation of our innovation approach and how it is used to make innovation real. Included is a breakdown of each phase of the process, and a customer example.

Goal: Understand SAP’s human centered design and innovation process.

 

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Learning

Articles

Explore Templates

These templates help you prioritize use cases and define a concrete gameplan for the discover phase.

Goal: Identify most valuable use cases together with business, IT and end users.

What’s included:

  • Exploration exercise: Collect insights about the current situation, identify barriers and think about the ideal future
  • Stakeholder map: Create a visual representation of all the stakeholders for the select use case
  • Value heat map: Evaluate and Prioritize what’s high-value use case based on select criteria
  • Remember the Future: Create a vision for your select use case
  • Problem Statement: Learn how to reframe end user’s problem based on the exploration exercise
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Tools

Articles

Discover Templates

These templates help you understand your end users’ journey, needs, and identifying opportunities for the selected use case

Goal: Conduct user research to get insights that unveil end-users’ pain points and opportunities for improvement.

What’s included:

  • User research overview: Understand the fundamentals of conducting research with end users
  • User Experience Journey Map: Create a visual representation of how people go through their daily work to identify pain points and opportunities
  • Persona: Craft characteristics and behaviors of an archetypical end user for your select use case
  • How Might We Statement: Reframe a problem based on the key insights to start your ideation
  • User Research Guide: Learn how to run interviews with users, and make observations in context
  • Synthesis Grid: Create a visual map of findings based on select categories
  • Problem Statement: Learn how to reframe end user’s problem based on the research insights
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Learning

Articles

Design Templates

These templates help you generate, prototype, and test ideas for the selected use case.

Goal: Create a design prototype that demonstrates the ideal to-be process.

What’s included:

  • To-be Journey Map: Create a visual flow of how your idea will solve your end user’s existing challenges in an ideal state
  • Persona: Craft characteristics and behaviors of an archetypical end user for your select use case
  • To-be Stakeholder: Create a visual representation of all the stakeholders that will be part of your idea
  • Ideation Exercise: Generate ideas in creative ways with the help of prompts, time constraints in your team
  • Prototyping + Testing Map: How to run rapid prototyping and testing cycles to validate and iterate your idea
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Tools

Learning

Articles

SKF

Partnering with the SAP Apphaus on production process improvement, SKF reduced time for system-related work by 70%, eliminated the training need for the tool, and increased their data quality (in order accuracy) from 80 to 100%. ​​

Great design works best when we create it together

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