An Improved User Experience for a Company on the Move

Norfolk Southern

Challenges

• Clunky and confusing graphical user interface

• Transactions that were difficult to access and required many steps

• Task approvals were a pain

Outcomes

• Redesigned 12 screens being used by 2,300 employees

• Nine apps, designed using SAP’s Fiori and being used by 5,500 employees

• Cut down on number of steps needed to perform actions

Great design works best when we create it together

Hello!