AMAG screen designLo-Res Placeholder Image

Deal Making over Administration

AMAG

Who has not dreamed of owning the perfect automobile? As the largest Swiss importer of Volkswagen, Audi, SEAT, ŠKODA and Volkswagen Commercial Vehicles, AMAG is dedicated to making those dreams a reality. However, a complex commission process was forcing salesmen to spend more time on administration, rather than focusing on the needs of customers.

Opportunity

Alleviating complexity in selling processes

Approach

User-centric design paves the way to success

This was the moment in which we realized that design does not come second, but is essential from the perspective of a user. This caused a shift from initial skepticism towards the design thinking method which we had never applied before to pure excitement and endorsement.

– Thomas Hasler, Application Manager AMAG
Experience

Design is the motor of change

We aimed for a user-friendly, simple, and intuitive solution. Our expectations have been a 100% fulfilled.

– Thomas Hasler, Application Manager AMAG

Until the launch of the cockpit all brand managers and salesmen entitled to commission have maintained their own Excel spreadsheets about the status of their commission. This process was exhausting and had resulted in countless inquiries to dispatchers, IT or HR. The cockpit has immensely reduced this effort and the administrative workload within the businesses. Brand managers and salesmen obtain insight into the status of their commission at a glance. Apart from the full overview of commissions for brand managers and salesmen the quality of the files has been optimized. The cockpit has been well received by all parties involved.

– Markus Stuber, Business Development Sales AMAG Retail

During the past 1,5 years, AMAG has undergone a significant change and SAP has contributed substantially to our progress. SAP is a leader in data procurement and technology and has made us aware of a challenge we are now ready to take on with the instruments and tools the DCC has equipped us with.

– Thomas Hasler, Application Manager AMAG

Great design works best when we create it together

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