Elevating Higher-Education Through Enriched Digital Experiences

Tecnológico de Monterrey

This engagement with SAP changed our perceptions of SAP as purely an ERP company. SAP has entered fully to the Digital Transformation Space bringing value in all aspects: Discovery, Prototyping, Testing, Development in a Cloud Platform and Delivering using a mobile first, cloud first approach. SAP’s UX Design Services helped highlight SAP as an energetic and innovative co-innovation partner.

– Jose Tam, Information Technology Director, Tecnológico de Monterrey

Starting Off, Honing In

For an organization fully dedicated to service, it is critical to design processes that are based on the complete customer experience. In our challenge of empowering internal users with intuitive solutions and value-added services, the methodology of Design Thinking deployed by SAP has been of great support. Re-Designing processes with a customer centric approach is setting up for success, in terms of efficacy, quick adaptability and shorter cycle times.

– Alejandro Castro, Supply Chain Management Director at Tec de Monterrey
A clickable prototype, created using SAP BUILD.

The activities that SAP conducted (scoping and design workshops, user research, and prototype design), helped us not only brainstorm with their very valuable points of view new ways to observe and listen to our Customers but also to imagine a new amazing and digital experience for students and teachers, employees, patients and doctors and help our teams adopt the Design Thinking methodology as a key enabler for our transformation.

– Jose Tam, Information Technology Director, Tecnológico de Monterrey

Great design works best when we create it together