Do you organize Design Thinking or UX workshops? If so, how do you engage with participants?
In general, several tools and templates are used in Design Thinking workshops or UX projects. Facilitators choose certain tools prior to workshops. Each tool plays different roles throughout the workshop.
In SAP Leonardo, it starts with the Explore workshop that we conduct to start the Design Thinking process. This helps to identify real problems that are of a high value to the customer. Different kinds of tools are already out there in SAP Leonardo’s Design Led Development process. Although there’s already a basic approach for SAP Leonardo engagement, it’s always necessary for a project team to come up with a tailored approach for each customer and their industry.
In the last couple of Leonardo engagements, my team – SAP Design at AppHaus Korea – had a chance to deliver projects for customers who had asked us about how SAP can transform their business with new technologies such as IoT, Machine Learning, and Big Data. In the customer workshop, we applied a set of tools to begin the process of uncovering new opportunities based on the business challenges.
Data Flow Cards – Turning data into actionable insights
One of the tools we used in our recent Leonardo workshop was the ‘Data Flow Cards’ which our team tailored an existing visualization tool – SAP Scenes. Scenes is already a nice tool to visualize stories quickly, and we added the Data Flow Cards in order to transform data into insights. The main purpose of the tool was to help participants envision how a new technology might fit into their use cases. It consists of 3 different cards (Capture, Insights, Benefits) as below.
Each card represents different stages of information processing from collecting to turning it into actionable insights:
- Capture – Data collected from specific channels and devices
- Insights – Key insights(e.g., real-time analytics, KPIs, trends, metrics, suggestion) from collected data analysis/ prediction
- Benefits – Business & user benefit due to intelligent analytics/ prediction
With this exercise, both the participants and Leonardo/ Design experts can discuss value of data and information mapped on the selected use cases. Moreover, it prepares the next steps so designers can create initial prototypes after workshop.
And of course, the Data Flow Cards itself can be tailored again as we conduct other workshops. I hope this tool helps participants to think what to do with Big Data for their business.
To try this out, you can use the Data Flow Cards(download) and ‘3-colored’ sticky notes.
Takeaway – Key considerations for using the tool
Are new tools always better? What do you need to consider when you’re planning to create tools for a workshop? There are many factors to be considered and I would like to list just a few:
- Industry and customer context
- Time and budget available
- What you intend to do with the findings (e.g., will this drive design of a product, service or strategy?)
- Location of use
- Size – It shouldn’t be overwhelming the participants with too many things
*Project team – Tay Kim, Joanne Bae, and Esther Lee, SAP Design