In the first part of this two-part blog, we saw that design principles and digital ethics build trust in artificial intelligence (AI). However, we didn’t address the areas where we are most likely to find those ethical challenges. A checklist can help identify the most relevant pitfalls. Teams should define such a list to ensure […]
Technologies summarized under the label of “Artificial intelligence” (AI) open doors to new possibilities that can enrich the lives of many humans. This is the first part of a two-part blog that shows that digital ethics can be helpful to manage the risks arising from expected changes in the labor market and our society. The […]
Only by understanding the true needs of our end users and customers, can we think of ways to solve their pain points and help them to overcome challenges. Try out a set of exercises to increase empathy through listening.
How to make AI understandable This blog is part of a series on intelligent system design. In our previous blog Explaining System Intelligence we looked at why it’s vital to explain the underlying models and reasoning behind AI algorithms to the user, and outlined what needs to be explained and when. Now we want to take […]
Our journey to revolutionize business with the help of artificial intelligence (AI) has given rise to what we now call the “intelligent enterprise.” This means that machines will increasingly take over the tasks that they do best. Luckily for us, those tasks are mostly repetitive, mundane, and dreary. Stuff we probably didn’t want to be […]
One of the guiding design principles for intelligent systems is to empower end users. If we want people to trust in machines, we need to share information about the underlying models and the reasoning behind the results of algorithms. This matters even more in business applications, where users are held accountable for every decision they make.
In the meantime, it's widely accepted that intelligent systems need to come with a certain level of transparency. There's even a new term for it: explainable AI. But that's just the beginning. As designers, we need to ask ourselves how explainable AI ties in with the user interaction. What do we need to think about whenever we explain the results and recommendations that come from built-in intelligence? And how can we make it a seamless experience that feels natural to users?
As Andrew Ng, adjunct professor at Stanford, describes it, “AI is the next electricity, and there is no going back.” Just as electricity has changed many industries since it was introduced, so will AI. Therefore, it is important for individuals and businesses to understand this powerful technology, to ask the right questions, and to make the right […]
AI is both exciting and unsettling. This series of 3 blogs invites you to explore a future coexistence of people and intelligent machines – and pinpoints what we need to do to make sure AI benefits, rather than harms, humanity. The first part discusses the importance of "Digital Ethics".
There’s a common misconception that artificial intelligence inevitably means 100% automation. Movie producers would have us believe that AI is going to control absolutely everything – a Skynet scenario à la Terminator. So, if you design and implement an AI system, should you fear this or just ignore it? Is there a roadmap for intelligent automation of a specific system?
A properly designed intelligent SAP system extends the cognitive capabilities of a human user. As with past generations of tools, our aim should be to empower users and improve the outcome of human work. Based on our experience in recent projects, we have elaborated several design principles which we would like to share with you.
Having family abroad requires frequent traveling. Because my kids are in school, our flights always land during peak travel times, either around Christmas or summer vacation, resulting in steep ticket prices. So, when I started planning our summer 2017 trip to Israel, I was thrilled to find a travel website called JustFly, offering substantially cheaper tickets per […]