At this year’s SAP UX Day in Karlsruhe, Germany, more than forty people attended a Design Thinking workshop of a different kind. It did not address customers’ endeavors on how to best digitalize their business or on how to innovate by introducing intelligent solutions. This workshop conveyed Design Thinking methods on how to improve people’s lives – their own private lives.
Societal developments and the digital era require key players to constantly evolve and stay innovative. In 2017, Rolls-Royce’s business unit Power Systems therefore started collaborating with SAP to introduce design thinking in their company. The set goal: transforming the innovation culture at Rolls-Royce Power Systems. What began as a UX topic in IT, turned into an organization-wide new mindset change.
As Andrew Ng, adjunct professor at Stanford, describes it, “AI is the next electricity, and there is no going back.” Just as electricity has changed many industries since it was introduced, so will AI. Therefore, it is important for individuals and businesses to understand this powerful technology, to ask the right questions, and to make the right […]
Do you organize Design Thinking or UX workshops? If so, how do you engage with participants? In general, several tools and templates are used in Design Thinking workshops or UX projects. Facilitators choose certain tools prior to workshops. Each tool plays different roles throughout the workshop. In SAP Leonardo, it starts with the Explore workshop […]
On Nov 30th, I was invited to CXxAI — an interactive roundtable for Customer Experience leaders in enterprise organizations. During the panel, we focused on the most widely used form of artificial intelligence in customer experience — chatbots and virtual assistants, enhanced with natural language processing capabilities. We discussed how leading organizations are using this technology. What are the challenges […]
The Bay Area is home to many transplants. A famous hub for those working in the tech industry, it has quickly developed into a diverse global center. However, with relocation sometimes comes culture shock, and many seek comfort in community. The local design community, for example, has grown into a thriving network within the last […]
Warm-ups and ice breakers are the perfect tools to access creativity and unlock innovation. After observing the impact they have on groups at design thinking workshops, the AppHaus decided to host a meetup to introduce others to the value behind fun, yet strategic, pre-workshop activities.
SAP’s expert design team regularly hosts design thinking workshops with internal stakeholders and customers across various industries, their goal being to drive business outcomes by reframing problems and focusing on user experience. But what does that entail?
Testing new methods is the best way to succeed Hélice Experience is a Brazilian design start-up based in Porto Alegre which was founded by Fernando C. Guimarães, Rafael Barcellos and Alexandre Press in 2014. They offer strategy execution and engagement services. A lot of companies facing or experiencing a change turn to Hélice Experience to […]
We like to think of innovation as being at the confluence of technical feasibility, business viability and human values. However, while most organizations possess the business knowledge and technical skills to execute and produce incremental innovations, we’ve learned through our work that many still lack the human component. That is the value of design: it […]
At the International Summer Science School Heidelberg (ISH) on Wednesday, July 20, 2016, 28 students aged between 16 and 21 from Heidelberg’s various sister cities around the world got an introduction to the Design Thinking method. In a one-day workshop, the students gained an understanding of the different steps involved in this work method. The […]
In my last blog I have explained why design, design thinking and experience matter in the digital transformation, which goes beyond pure technology and business skills. The credo is to engage with your customers and, most importantly, with the users right from the beginning, in an iterative, user-centric design process. Digital Transformation is a journey and more […]
The EBS Alumni Network is the alumni organization of the private EBS University (Wiesbaden/Oestrich-Winkel) with over 3,400 members in more than 30 countries. Since its inception in 1971, the EBS Alumni Community has evolved to one of the biggest promoters of the EBS with a cumulative financing volume of several million euros. With the EBS […]
I’m very pleased to bring you the seventh in my series of interviews with SAP employees in a variety of roles in the area of user experience and design. About Beate Beate Riefer is a design thinking coach with SAP’s Design and Co-Innovation Center in Heidelberg, Germany. Beate started working at SAP in 2010 as a user experience designer and […]
Learn more about how SAP and the Heidelberg University Hospital joined forces to significantly accelerate and simplify cervical cancer screening in fragile infrastructures, starting in Kenya, powered by SAP HANA Cloud Platform.
From January to September 2015 approximately 65,000 refugees requested asylum in the German state of Baden-Württemberg (where Walldorf and Heidelberg are both located) but the total number of refugees in the state is even higher as many are not yet registered (https://www.lpb-bw.de/fluechtlinge_baden_wuerttemberg.html). By end of the year, the state of Baden-Württemberg expects to receive close […]
Designers are familiar with different types of prototyping across user experience and product design. Prototyping is a key element of the Design Thinking process, and also of great value for communication, as IDEO founder and Stanford d.school professor David Kelley explains: “If a picture is worth a thousand words, a prototype is worth a million […]
The Pre Conference Seminar “Turn User Experience into reality” session has the goal of showing you the opportunities of creating a UX strategy at your own organization. Design Experts from SAP Design and Co-Innovation Center together with customers who already started this ux journey will share their experiences. You will also get an update on […]
On September 2, 2015 the “Your City, Your Ideas – New Heroes in Rhine-Neckar” competition officially kicked off in the SAP AppHaus Heidelberg. In this competition, the crowdfunding platform SPONSORT has joined forces with the SAP Design & Co-Innovation Center, Volksbank Kurpfalz, and the cities of Heidelberg, Ludwigshafen, and Mannheim to search for people with […]
In 2013, Coca-Cola HBC turned to the SAP Design & Co-Innovation Center (DCC) to open a web channel. After the implementation, Coca-Cola Hellenic asked their end-users about their experience with the new web channel design and made a video capturing it. Coca-Cola HBC is one of the largest bottlers of the brands of the Coca-Cola […]
I had the great honor of interviewing Johanna Welz (18) and Viola Benecke (17), the two young women who joined SAP´s Design & Co-Innovation Center (DCC), based in the AppHaus in Heidelberg, for one month as interns. Johanna just having graduated and Viola still a continuing student are on their way to find out what […]
The SAP AppHaus in Heidelberg welcomes about 3000 visitors a year – people who come to do business with SAP, be they customers or partners. Many of them react with surprise when they enter our space. When we ask them about the reason for their reaction, the answer usually is that „this doesn’t look like SAP.“ „But what were you expecting?“, we ask.
When you participate in the dual studies programme from SAP, you enjoy a combination of a practice-oriented, theoretical university course of study with practical application of what you have learned in everyday work. But you do not always experience such a special internship as I did in the Design & Co-Innovation Center (DCC) from SAP, which is based at the SAP AppHaus in Heidelberg.
Everyone likes attractive, comfortable surroundings, but to what extent do the spaces in which we work affect how we work? The answer, a lot! As Director of AppHaus Enablement at SAP, I have personally witnessed the amazing transformative power of how changes to furniture, lighting, sound proofing, and floor space layout encourage creativity and collaboration […]
Last Friday, on 14 November 2014, the SAP AppHaus in Heidelberg celebrated its first birthday with an open house event, welcoming more than 300 interested colleagues and neighbors from the Landfried complex curious to discover the Design & Co-Innovation Center’s home of innovation. For all of you who could not make it to the AppHaus […]
For the past six months, I have been working as an intern in Marketing & Communications at the Design & Co-Innovation Center (DCC) based at the SAP AppHaus Heidelberg, Germany. The extraordinary environment and the passionate, committed team have made this internship a great experience. There is something special about the AppHaus, inspired by the […]
There is nothing like "learning by doing" when it comes to experience what real design means. This is the promise the Design and Co-Innovation Center (DCC) team from the SAP AppHaus Heidelberg makes to students of the Baden-Wuerttemberg Cooperative State University Loerrach (DHBW).
Last weekend I had the pleasure to host the third DTCamp in the SAP AppHaus in Heidelberg. On two days 40 design thinkers from all around Germany discussed topics around design thinking, innovation culture, change management, startups, failing – and of course also soccer (as we watched together the game between Germany and France – […]
On June 3, 2014, to celebrate the second German Diversity Day, the city of Heidelberg, in collaboration with the Intercultural Center Heidelberg, SAP, the SAP AppHaus, and Neue deutsche Medienmacher hosted a diversity event at the Landfried complex and transformed the former tobacco factory into a think tank. To tie in with the upcoming opening of […]
Researchers from Stanford University Center for Work, Technology, and Organization share their thoughts about the global partnership with SAP, Design Thinking, and the impact of creative workspaces such as the AppHaus on co-innovation projects.
Working with customers is where great creativity and innovation come from, Sam Yen, Global Head of Design, User Experience and Frontline Apps told the press, customers and SAP employees at the launch of the new SAP AppHaus in Heidelberg last week. Launched under the umbrella of the SAP Design and Co-Innovation Center (DCC), the SAP […]