This post takes you through my journey as a conversation designer and the collective effort of my team in designing the conversational experience of “Ewa”, our chatbot for SAP EarlyWatch Alert. This will give you an overview of the design process we followed from our initial design thinking workshop with customers and SAP colleagues leading all the way up to building our 1st version.
On Nov 30th, I was invited to CXxAI — an interactive roundtable for Customer Experience leaders in enterprise organizations. During the panel, we focused on the most widely used form of artificial intelligence in customer experience — chatbots and virtual assistants, enhanced with natural language processing capabilities. We discussed how leading organizations are using this technology. What are the challenges […]