MOD Pizza, a U.S.-based company offering super-fast custom artisan-style pizzas, uses SAP CoPilot, the digital assistant and bot integration hub for the enterprise, to run more efficient IT support processes. This helps ensure smooth collaboration across SAP applications on SAP S/4HANA and gives the company extra time to focus on what matters most: putting people […]
On Nov 30th, I was invited to CXxAI — an interactive roundtable for Customer Experience leaders in enterprise organizations. During the panel, we focused on the most widely used form of artificial intelligence in customer experience — chatbots and virtual assistants, enhanced with natural language processing capabilities. We discussed how leading organizations are using this technology. What are the challenges […]
SAP CoPilot is the first step towards a true digital assistant for the enterprise. It empowers business users and helps them quickly complete their everyday tasks. While evaluating SAP CoPilot Merck, based in Darmstadt, Germany, identified several opportunities to leverage SAP CoPilot to optimize their business processes.
Integrating conversational UI capabilities into virtual personal assistants humanizes the way we interact with machines and helps people to take full advantage of technological advances, like machine learning and artificial intelligence.
A well-designed personality is not only key in getting users to accept a digital assistant, it also has fundamental implications for our increasingly digital lives. We build relationships with other humans through emotional connection rather than just mere information exchange. Research proves that we act and remain attached, not because of reason, but because of […]