On Nov 30th, I was invited to CXxAI — an interactive roundtable for Customer Experience leaders in enterprise organizations. During the panel, we focused on the most widely used form of artificial intelligence in customer experience — chatbots and virtual assistants, enhanced with natural language processing capabilities. We discussed how leading organizations are using this technology. What are the challenges […]
When motion fills the gap between frames, the story comes to life and becomes more understandable. A great story has a beginning, middle, and an end. As such, motion facilitates comprehension by creating the full picture for us, while holding our attention.
Creating a typeface is the job of type designers. You, as a user, do not have to care about the design details; the important thing is that you have a great reading experience. However, even non-designers face font choices nowadays, and we know why typeface and typography matter. The following might help you choose the right font for […]
Agenda Next stop: Barcelona! After two successful events in Las Vegas and Bangalore, we are excited to meet you now in the beautiful city of Barcelona. Here again, we will introduce you to many hot topics. Learn about UX and Design from the SAP experts at first-hand. Meet our experts beforehand and get inspired which session you […]
SAP CoPilot is the first step towards a true digital assistant for the enterprise. It empowers business users and helps them quickly complete their everyday tasks. While evaluating SAP CoPilot Merck, based in Darmstadt, Germany, identified several opportunities to leverage SAP CoPilot to optimize their business processes.
On Friday, October 13th, we welcomed nearly 100 participants from over 50 SAP partners to Walldorf for our 5th Partner Info Day containing a full-load of user experience news and highlights. After a quick coffee and mingling, the day started off with an excellent keynote, a thought-provoking presentation on artificial intelligence titled, Of Machines and […]
This free open online course will help young people to get started with designing and developing apps and software. This course will help you to develop your own “Design Thinking”. You’ll learn how to use a free and fun prototyping tool called Build. The course has been especially designed for young people interested in technology, […]
The Bay Area is home to many transplants. A famous hub for those working in the tech industry, it has quickly developed into a diverse global center. However, with relocation sometimes comes culture shock, and many seek comfort in community. The local design community, for example, has grown into a thriving network within the last […]
Agenda SAP TechEd 2017 in Las Vegas is coming – Are you joining us? At this year’s SAP TechEd, we have many hot topics to discuss. Learn about UX and Design from the SAP experts at first-hand. Meet our experts beforehand and get inspired which session you could join. Check out all Design sessions here. […]
It is no surprise that visual aids help convey ideas more concisely and accurately. For anyone who is looking to maximize his/her solution ideating and prototyping session, can be an excellent tool and icebreaker during any Design Thinking workshop that can create intensive but creative ideation. It became clear to the employers at Tokyo Electric […]
“You’ve won a seat at the table. People are listening to you. You’d better have something to say!” Challenging, motivational fighting talk straight from the mouth of Barry Katz, author, IDEO fellow and widely-published design historian, after telling an avid SAP audience how intensely design has influenced Silicon Valley over the decades and how designers […]
A well-designed personality is not only key in getting users to accept a digital assistant, it also has fundamental implications for our increasingly digital lives. We build relationships with other humans through emotional connection rather than just mere information exchange. Research proves that we act and remain attached, not because of reason, but because of […]
Warm-ups and ice breakers are the perfect tools to access creativity and unlock innovation. After observing the impact they have on groups at design thinking workshops, the AppHaus decided to host a meetup to introduce others to the value behind fun, yet strategic, pre-workshop activities.
SAP’s expert design team regularly hosts design thinking workshops with internal stakeholders and customers across various industries, their goal being to drive business outcomes by reframing problems and focusing on user experience. But what does that entail?
In today’s world, familiar gadgets allow us to explore more terrains than ever before. We can now see in complete darkness, record a video underwater, or capture a bird’s-eye view of our neighborhood with the help of a mobile device. However, increased access does not necessarily equate to better user experience. On the contrary, exposing […]
The free online course, Software Design for Non-Designers is returning to openSAP from March 15. The course aims to teach developers to embrace design as part of their everyday work, even if they haven’t spent years studying design. In just six weeks, you can improve your design skills when developing software. Learn from Scott Klemmer, Professor […]
Testing new methods is the best way to succeed Hélice Experience is a Brazilian design start-up based in Porto Alegre which was founded by Fernando C. Guimarães, Rafael Barcellos and Alexandre Press in 2014. They offer strategy execution and engagement services. A lot of companies facing or experiencing a change turn to Hélice Experience to […]
We like to think of innovation as being at the confluence of technical feasibility, business viability and human values. However, while most organizations possess the business knowledge and technical skills to execute and produce incremental innovations, we’ve learned through our work that many still lack the human component. That is the value of design: it […]
Introducing SAP's initiative to foster a #design-led #innovation #culture. This is first in a series of blogs on with frameworks, assessment tools and strategies to be the change agent in your organization.
Design is becoming increasingly important in the development process for products and services across all industries, not just in IT. To meet end-user expectations and deliver the ideal user experience, design research is a critical pre-project task. If you’re interested in learning more, why not sign up to the next run of Basics of Design Research on openSAP.
Large enterprises are facing a faster changing business environment: innovation cycles are getting shorter, markets are being disrupted through digitization, new business models evolve, the “new generation” wants to be led differently, and working models are being revolutionized. A people-centric approach is a key differentiator for companies that want to be and stay relevant in […]
Techné is the name of the UI design guidelines for YaaS. And it defines the principles and components for mobile-first, user-centered UX design on YaaS. Techné design patterns focus on delivering an experience that reflects what we call “the consumerization of business user tooling.” It’s an ethos that says an experience designed for those working […]
Representing business objects in a consumable yet sufficiently powerful way is a challenge on its own. Since joining SAP in 2006, I have witnessed a number of different approaches on how to provide a floorplan that can provide an easy overview of the most important aspects of the business object at the same time show […]
Through a partnership with TurboVote, SAP is using research and design to help address low turnout rates among America's young, first-time voters. With over 500,000 new TurboVote subscribers in 2016 alone, the work is having real impact.
In my experience, about 50% of the screens our customers use are not developed by SAP but instead are adapted or developed by partners or the customer’s internal IT organization. I also learned in more than 300 customer projects, that many IT organizations typically do not engage directly with their end users when they develop […]
I visited with a customer recently who told me about a training program his company holds every 18 months for new contractors. The company needs to refresh its group of 3,000 contractors every year and a half. Each time new contractors are onboarded, they require two days of training, in which they learn what is […]
One of the biggest outcomes of the technology consumerization trend is how it has driven the importance of design. There’s no “waiting out” this trend – an unstoppable wave of interest in design centricity is hitting the business world, shifting the focus in product and service development from features to experience. But why? What […]
SAP UX and Design goes SAP TechEd Las Vegas - Are you already curious to meet SAP's UX design experts in the flesh?
We'll introduce you to our hottest topics and give you background information you definitely shouldn't miss out on.
As designers, our common goal is to create products that make work easier. After all, one of the most important features of good design is ease-of-use and understanding. We have to build tools that are easy to use from the start.
By now, most IT leaders have become convinced of the need to move their organizations away from a mindset of delivering functions and features, and move toward a focus that puts the user’s true needs at the center, employing design thinking principles. Discover and Plan – Where to start?Why should you create your own UX strategy? Where do you start, […]
“We need to change our platform. If I can’t figure it out, then nobody can. It’s not intuitive!” In my previous job, I attended a meeting with the Head of Product and the design team. He had just tried a new product for the first time and, to put it lightly, was unhappy. To him, […]
Karim Habib leads the design team of one of the most successful brands in the automotive industry, BMW. We invited him to SAP headquarters in Walldorf, Germany to give an SAP Design Talk. Habib was kind enough to give us some insight into the car design process as well as into how designers and engineers […]
Did you know that design can improve the adoption of your software application? By applying a few tangible techniques, you can create a delightful experience for your users and incorporate good design into your software – we call it design-led development.
You have heard me speak about the need to bring design into the business world for quite a while now. I’ve focused on this issue because the consumerization of IT continues as the line between people’s work lives and personal lives blurs every day. Consumers now expect to move smoothly on their devices from work […]
A new SAP Labs Berlin office location was opened at Münzstraße in the heart of Berlin earlier this week. With the opening of the new location, Berlin is now part of the worldwide SAP Labs network with 16 offices in 13 countries. The new office is a space dedicated to design work, co-innovation, and collaboration, […]
Can you imagine… … coding an application without a specified user interface design? … designing a screen without talking to an end user? … developing a product without knowing the customer? Clearly this would be a very bad way to develop software! This is why we in the Global Design team at SAP foster […]
The design of a service or product decides about its success or failure, this is what really makes the difference for successful enterprises. The goal is to deliver business value with design.
Check out 10 customer stories from AMG, China Grand Auto, Coca Cola Hellenic, eBay, Ferrovie dello Stato Italiane, Heidelberg University Hospital, National Center of Tumor Diseases (NCT), National Hockey League (NHL), Siemens, and State of Indiana.
The EBS Alumni Network is the alumni organization of the private EBS University (Wiesbaden/Oestrich-Winkel) with over 3,400 members in more than 30 countries. Since its inception in 1971, the EBS Alumni Community has evolved to one of the biggest promoters of the EBS with a cumulative financing volume of several million euros. With the EBS […]
Here’s a riddle for you. What do the cassette tape, electric shavers, neonatal intensive care units, 500 SAP employees, the Walldorf fire department and high-end Dutch furniture design have in common? The answer is that they all came together on stage at the second SAP Design Talk on November 12th. Maybe that wasn’t much of […]
In late November, about 140 early talents from all over Germany gathered at the Rhein-Neckar Arena in Sinsheim, close to SAP’s headquarters in Walldorf, to experience SAP – the company they have joined during the last two years – as part of the P&I Early Talents develop&&impact Program. On day one, Sibylle Barz (P&I ET […]
When the SAP AppHaus in Heidelberg celebrated its first birthday, we held a retrospective with the entire team of the SAP Design & Co-Innovation Center to look back and to discuss what could be improved. This is when the topic of feedback crystallized and we realized, that we can do a lot more to learn […]
From my experience as a designer at SAP's Design & Co-Innovation Center, one common issue we face during our design research is the (mis)understanding of roles–the expert and a typical end user. While these roles have a lot of overlap, they are not interchangeable.
In this exclusive interview with SAP News, Maricel Cabahug, Senior Vice President of Global Design and User Experience at SAP, shares her thoughts on winning the prestigious Red Dot Design Award for SAP Fiori 2.0, and how SAP is transforming business application design for the digital economy.
The Pre Conference Seminar “Turn User Experience into reality” session has the goal of showing you the opportunities of creating a UX strategy at your own organization. Design Experts from SAP Design and Co-Innovation Center together with customers who already started this ux journey will share their experiences. You will also get an update on […]
I had the great honor of interviewing Johanna Welz (18) and Viola Benecke (17), the two young women who joined SAP´s Design & Co-Innovation Center (DCC), based in the AppHaus in Heidelberg, for one month as interns. Johanna just having graduated and Viola still a continuing student are on their way to find out what […]
The SAP AppHaus in Heidelberg welcomes about 3000 visitors a year – people who come to do business with SAP, be they customers or partners. Many of them react with surprise when they enter our space. When we ask them about the reason for their reaction, the answer usually is that „this doesn’t look like SAP.“ „But what were you expecting?“, we ask.
The SAP Design & Co-Innovation Center (DCC) has a mission: to make design a priority at SAP. “SAP is not perceived as being a leader in design,” explains Matthias Langholz, Strategic Design Consultant at the DCC. “In fact, quite the contrary. Our main aim is to change this with interesting design projects that show that […]
This is the second post in a two-part interview series about changing software development culture from one focused mainly on features and functions toward one that invests meaningful and appropriate resources on user experience and design. When teams and management are asked to change the way they have always done things, that is when things […]
Ever wonder why most of the business applications fail to meet user requirements? Peered into the future to see if it will ever be possible to have non-developers and a non-designers create awesome Fiori experience? Struggling to scale design in your organization? If any of this sounds familiar, let's talk about "BUILD", a new way to "BUILD the right stuff", "BUILD it fast yourself", and "Scale Exponentially"...
Recently, we released our new SAP Fiori Design Guidelines to our customers and partners. The feedback so far has been great, and we are glad to regularly share the updates of what we learn on our SAP Fiori journey. As part of this update, we have also introduced our new design stencils that allow designers […]
Putting user experience (UX) at the forefront of what IT does and using the principles of design thinking requires digging to the root of what users are actually trying to accomplish and what motivates them. This invariably paints a very different picture than making educated assumptions or just asking users for feature requirements. Getting to […]
Benjamin Franklin once said: “Tell me and I forget, teach me and I may remember, involve me and I learn.” At the SAP Design & Co-Innovation Center (DCC) at SAP we frequently organize the so-called “Method Mondays”, a regular one-hour meeting series in which the team members share, practice, and test different methods. In this article […]
You probably wonder how improving User Experience relates to rethinking IT? There are some fundamental changes happening in how software is being developed. Having been in IT for many years before coming to SAP, I can clearly see these changes happening on both sides: at SAP and now also in our customer base. To illustrate, […]
Presenting winners of the 2014 Design for Experience awards. These people and organizations are doing vanguard work in the field of experience design and were selected as winners based in large part on what we can learn from their work. Watch for articles over the coming months that explore the winning entries in more detail.
Sign up for this course and learn how to realize a UX roadmap based on value potential, reach, and user satisfaction within your company, and gain a high-level overview of the methods you can apply to identify and leverage your innovation potential.
So here was my challenge. As the manager of a team of user researchers, I was asked some years ago to help shift the mindset of our executives from traditional software benchmarked by features and functions to one measured by the quality of the user experience.
When you participate in the dual studies programme from SAP, you enjoy a combination of a practice-oriented, theoretical university course of study with practical application of what you have learned in everyday work. But you do not always experience such a special internship as I did in the Design & Co-Innovation Center (DCC) from SAP, which is based at the SAP AppHaus in Heidelberg.
Some of our UX and Design leadership team members, under Sam Yen, are addressing these ideas and providing perspectives, insight and inspiration through a series of blog published on SAP Business Trends.
Wireframes are schematics or blueprints – a way to show clarity of purpose and function, showing quality of being easily seen or expressed, remembered, understood, etc.. And it’s up to you how schematic or how precise it has to be. As architect I worked with various deliverables and so I do now as information architect […]
Design Thinking has a strong history at SAP that started in 2004 and continues today. Here is the Design Thinking journey! Watch the video and let us know your thoughts! Visit the Design Thinking page on sap.com and follow on twitter @DTwithSAP to learn more.
The Design & Co-Innovation Center (DCC) is only the newest chapter in SAP’s long history of design. As the saying goes, we are “standing on the shoulders of giants” and our successes are only possible through the focused design efforts happening throughout the company. There is no longer a fight between profitability and creativity, rather […]
Last Friday, on 14 November 2014, the SAP AppHaus in Heidelberg celebrated its first birthday with an open house event, welcoming more than 300 interested colleagues and neighbors from the Landfried complex curious to discover the Design & Co-Innovation Center’s home of innovation. For all of you who could not make it to the AppHaus […]
The guidelines for SAP Web IDE contributors are now available! These guidelines are aligned with the SAP Fiori UX visual language and design principles, and give an overview of all patterns and controls used in the SAP Web IDE. They are aimed at both designers and developers and provide valuable information for contributors who wish […]