Tag: end users

#designmistakes – Not Caring about What Users Want

In an ideal world, “caring about what users want” should be true and self-evident for everyone. Let´s assume that caring about everyone is the right thing to do from an ethical point of view. Isn´t caring about our users at least as imperative? For me caring about a user means that I use all the […]
2175  | 
Hanna Kieser

#designmistakes – Assuming Users Will Read the Manual

Have you ever looked for information only to find it where you didn’t expect it? This happened to me recently. Whenever possible, I avoid printing to “save a tree,” but then the time finally came when I had to print something and also install the printer driver on my computer. After clicking the “print” button, […]
2889  | 
Saskia Guckenburg

Does Customer Engagement Sound Like Just a Buzzword to You?

The term “customer engagement” is used so often that it can admittedly sound a bit hollow. However, for those of us designing and developing enterprise software, it is a solid, hard-core matter of survival. Whether long-term or short-term, big or small, involving customers in the R&D process is vital to producing products people want to […]
1857  | 
Anonymous

Webinars from SAP on User Experience

SAP user group members can participate in the live webinars. All customers can listen to the recordings, which are available from the SAP Service Marketplace - Knowledge Transfer Webinars page.
2921  | 
Esther Blankenship

Infographic – Usability Testing with End Users

This is the third in a small series of infographics on the topic of design and user experience. The first infographic was an introduction to the design process. The second was about conducting field research with end users. In this third post, the graphic highlights the steps involved in conducting a usability test and provides a few tips and […]
5818  | 
Esther Blankenship