Take your chance to join early product discussions with SAP’s product teams. Through the SAP Customer Engagement Initiative you can get an early insight into what’s planned by SAP and influence the development of new functionalities. Register now for a new set of 71 different projects until June 28th to get in touch with the teams.
Societal developments and the digital era require key players to constantly evolve and stay innovative. In 2017, Rolls-Royce’s business unit Power Systems therefore started collaborating with SAP to introduce design thinking in their company. The set goal: transforming the innovation culture at Rolls-Royce Power Systems. What began as a UX topic in IT, turned into an organization-wide new mindset change.
In a new podcast series, learn about design’s role in innovation, culture, and technology and how SAP is leveraging it internally and with customers. Many organizations are in the midst of disrupting their business by re-imagining business models, business processes, and the way they work. Re-imagining everything requires an innovation mindset and there’s an […]
On Nov 30th, I was invited to CXxAI — an interactive roundtable for Customer Experience leaders in enterprise organizations. During the panel, we focused on the most widely used form of artificial intelligence in customer experience — chatbots and virtual assistants, enhanced with natural language processing capabilities. We discussed how leading organizations are using this technology. What are the challenges […]
Warm-ups and ice breakers are the perfect tools to access creativity and unlock innovation. After observing the impact they have on groups at design thinking workshops, the AppHaus decided to host a meetup to introduce others to the value behind fun, yet strategic, pre-workshop activities.
SAP’s expert design team regularly hosts design thinking workshops with internal stakeholders and customers across various industries, their goal being to drive business outcomes by reframing problems and focusing on user experience. But what does that entail?
Successful design-driven companies go beyond using design as a service, and see it instead as a catalyst for culture change and as a tool to drive business strategy and innovation. However, they do not get there overnight. Creating a culture of design-led innovation is a journey that takes time and commitment. From our experience at […]
We like to think of innovation as being at the confluence of technical feasibility, business viability and human values. However, while most organizations possess the business knowledge and technical skills to execute and produce incremental innovations, we’ve learned through our work that many still lack the human component. That is the value of design: it […]
Introducing SAP's initiative to foster a #design-led #innovation #culture. This is first in a series of blogs on with frameworks, assessment tools and strategies to be the change agent in your organization.
Large enterprises are facing a faster changing business environment: innovation cycles are getting shorter, markets are being disrupted through digitization, new business models evolve, the “new generation” wants to be led differently, and working models are being revolutionized. A people-centric approach is a key differentiator for companies that want to be and stay relevant in […]
Background: Our CRM system contains huge volumes of data relating to our customers and contact persons. The quality and up-to-dateness of this system, however, are an issue. Many colleagues question the relevance and usability of the data analyses, complain that data maintenance is too complicated, and moan about the application being too old. In short: […]
In my experience, about 50% of the screens our customers use are not developed by SAP but instead are adapted or developed by partners or the customer’s internal IT organization. I also learned in more than 300 customer projects, that many IT organizations typically do not engage directly with their end users when they develop […]
SAP is introducing a virtual personal assistant for the enterprise called SAP CoPilot which uses natural language processing (NPL) so that you can converse with it as if it were a hyper-intelligent co-worker.
I visited with a customer recently who told me about a training program his company holds every 18 months for new contractors. The company needs to refresh its group of 3,000 contractors every year and a half. Each time new contractors are onboarded, they require two days of training, in which they learn what is […]
One of the biggest outcomes of the technology consumerization trend is how it has driven the importance of design. There’s no “waiting out” this trend – an unstoppable wave of interest in design centricity is hitting the business world, shifting the focus in product and service development from features to experience. But why? What is […]
By now, most IT leaders have become convinced of the need to move their organizations away from a mindset of delivering functions and features, and move toward a focus that puts the user’s true needs at the center, employing design thinking principles. Discover and Plan – Where to start?Why should you create your own UX strategy? Where do you start, […]
In my last blog I have explained why design, design thinking and experience matter in the digital transformation, which goes beyond pure technology and business skills. The credo is to engage with your customers and, most importantly, with the users right from the beginning, in an iterative, user-centric design process. Digital Transformation is a journey and more […]
Digital transformation is a hyped topic currently. But actually it is far more than a buzzword. Technology trends like hyper-connectivity, big data, cloud, Internet of Things and security provide new opportunities for companies to reimagine their business and how they engage with their customers and users. But what happens if you develop an amazing technical solution that […]
On April 15th the European Design at Business Community met the first time in 2016. Hosted by Philips in Eindhoven the Design Thinking experts took the chance of an exchange at eye level on “Prototyping new Realities”.
A phenomenal number of people in the world are affected by cancer, whether individuals battling the disease, their family and friends, or the medical specialists researching cures and treating patients. That’s why I’m humbled and grateful to be associated with the SAP Medical Research Insights solution, powered by SAP HANA, which recently won the highly regarded Red Dot Award for […]
The EBS Alumni Network is the alumni organization of the private EBS University (Wiesbaden/Oestrich-Winkel) with over 3,400 members in more than 30 countries. Since its inception in 1971, the EBS Alumni Community has evolved to one of the biggest promoters of the EBS with a cumulative financing volume of several million euros. With the EBS […]
In mid November, 250 people gathered right in the center of Berlin for the Service Experience Camp, Europe’s largest service design conference this year, to listen to international thought leaders, connect to other professionals, and to enjoy a festival-like atmosphere. This year’s theme was “struggling for change”, targeting participants from different disciplines including designers and […]
In late November, about 140 early talents from all over Germany gathered at the Rhein-Neckar Arena in Sinsheim, close to SAP’s headquarters in Walldorf, to experience SAP – the company they have joined during the last two years – as part of the P&I Early Talents develop&&impact Program. On day one, Sibylle Barz (P&I ET […]
When the SAP AppHaus in Heidelberg celebrated its first birthday, we held a retrospective with the entire team of the SAP Design & Co-Innovation Center to look back and to discuss what could be improved. This is when the topic of feedback crystallized and we realized, that we can do a lot more to learn […]
The SAP Design & Co-Innovation Center (DCC) has a mission: to make design a priority at SAP. “SAP is not perceived as being a leader in design,” explains Matthias Langholz, Strategic Design Consultant at the DCC. “In fact, quite the contrary. Our main aim is to change this with interesting design projects that show that […]
Benjamin Franklin once said: “Tell me and I forget, teach me and I may remember, involve me and I learn.” At the SAP Design & Co-Innovation Center (DCC) at SAP we frequently organize the so-called “Method Mondays”, a regular one-hour meeting series in which the team members share, practice, and test different methods. In this article […]
Sign up for this course and learn how to realize a UX roadmap based on value potential, reach, and user satisfaction within your company, and gain a high-level overview of the methods you can apply to identify and leverage your innovation potential.
Some of our UX and Design leadership team members, under Sam Yen, are addressing these ideas and providing perspectives, insight and inspiration through a series of blog published on SAP Business Trends.
I’ve spoken with many CIOs recently, and it’s fair to say the role is changing. Not long ago, it was fine for them to dedicate about 80% of their time to optimizing and ensuring the uptime of key business systems, and for the remainder, to peer over the horizon at what was ahead for the […]
The Design & Co-Innovation Center (DCC) is only the newest chapter in SAP’s long history of design. As the saying goes, we are “standing on the shoulders of giants” and our successes are only possible through the focused design efforts happening throughout the company. There is no longer a fight between profitability and creativity, rather […]
The Medical Research Insights project has won the German Design Award in the category Excellent Communications Design – Interactive User Experience . „The Medical Research Insights permits safe, direct access to various clinical data systems. Thanks to the intuitive UI system and clear, graphic presentation, complex medical information can be assessed simply and in real time and sound decisions made. The system […]
When you think of a Design Thinking workshop, you probably envision a group of people working together to solve one particular problem. However, last week, the Design & Co-Innovation Center from SAP took a whole new approach by bringing together three organizations with vastly different goals to collaborate and learn from each other. I had the […]
On September 2nd – 4th, 2014, design managers from all over the world met at the Academic Design Management Conference to discuss their insights and past experiences. A good opportunity to have Janaki Kumar and Tobias Haug, the team leaders of the Design and Co-Innovation Center (DCC) from SAP, share their retrospective with us on the founding and development of their teams.
At the 19th DMI, the Academic Design Management Conference, which will take place in London from 2 to 4 September, four members of the Design & Co-Innovation Center (DCC) from SAP will conduct workshops about Design Management sharing their expertise, skills, and knowledge from working in UX and Design at SAP. To approach innovation […]
The Patient Data Explorer/Medical Research Insights project is now officially nominated for the German Design Award. This international premium prize recognizes high-quality products and projects of the German and international design landscape. Developed in partnership with the German National Center for Tumor Diseases (NCT) in Heidelberg the Medical Research Insights solution enables doctors and researchers to […]
Researchers from Stanford University Center for Work, Technology, and Organization share their thoughts about the global partnership with SAP, Design Thinking, and the impact of creative workspaces such as the AppHaus on co-innovation projects.
The Intersection conference explored how to design and humanize the enterprise of the future. SAP outlined in their talk why establishing design practices within an organization can be a competitive advantage and shared how the design team works together with SAP customers.