Tag: interaction design

A Dozen Designers

When I started in design at SAP nearly 20 years ago, there was more or less one design discipline: usability. Some people were more focused on accessibility, others on interaction design, and my group was focused on product design. But basically, we were all heaped into one big usability boat. Since then, I have been […]
4397  | 
Esther Blankenship

#designmistakes – Assuming Users Will Read the Manual

Have you ever looked for information only to find it where you didn’t expect it? This happened to me recently. Whenever possible, I avoid printing to “save a tree,” but then the time finally came when I had to print something and also install the printer driver on my computer. After clicking the “print” button, […]
3660  | 
Saskia Guckenburg

Meet Janis, Design Manager at SAP

This is the tenth in my series of interviews with SAP employees. This time around I talk to Janis Shuttleworth, who manages the SAP Global Design Tools team.
3455  | 
Esther Blankenship

What Makes a Good User Experience?

For the past 8 years, I have focused on designing digital experiences in a variety of industries and for a variety of clients. Throughout my career, I have gleaned a few lessons that helped me create actionable, simple, relatable, engaging, and delightful experiences. Here are some of them: ☆ Make it Actionable In each application, the […]
8037  | 
Navdeep Ganesh

End-Users’ Experiences With Redesigned Coca-Cola Hellenic Web Shop

In 2013, Coca-Cola HBC turned to the SAP Design & Co-Innovation Center (DCC) to open a web channel. After the implementation, Coca-Cola Hellenic asked their end-users about their experience with the new web channel design and made a video capturing it. Coca-Cola HBC is one of the largest bottlers of the brands of the Coca-Cola […]
3288  | 
Thomas Biedermann

Meet Tina, SAP Fiori Designer

Tina Rauschenbach is a designer with the SAP Global Design – Concepts and Tools team. Tina specializes in interaction design concepts and standards for SAP Fiori. She joined SAP in 2009.
6546  | 
Esther Blankenship

Meet Fazlul, Interaction Designer at SAP

Fazlul Hoque is an interaction designer in the field of the Internet of Things. He currently works in the Predictive Maintenance and Service team in Walldorf, Germany.
4133  | 
Esther Blankenship

Designing Tools for Software Development

What does this mean? If you don’t know, don’t feel bad. Some time ago I would not have known myself, but now it’s my vocation.
5016  | 
Clare Johnson

A New Design, a New Experience

For those of you familiar with the SAP User Experience Community site, you will notice that quite a bit has changed here over the last couple of days. For you first-timers, let me just say “welcome”! If you are returning to the site, please note that all previous posts, and many new ones, are now […]
12676  | 
Esther Blankenship

How to increase online sales?

Obligatory registration on eCommerce websites kills conversion, i.e converting a user to a costumer. Can you imagine going into a physical shop and being asked all these questions before you can purchase anything? Making customers register before they checkout is a barrier to purchase, but plenty of retailers are yet to learn this lesson, and […]
5064  | 

Progressive disclosure

Progressive disclosure is a method of balancing two contradicting requirements, simplicity and completeness, via a simple, yet powerful idea: (1) initially, show users only a few of the most important options and (2) offer them a larger set of specialized options upon request by disclosing additional features only if a user asks for them or […]
7692  | 

User Experience and Experience Design

The extensive challenge designers and vendors of interactive products face is that “Experience or User Experience” is not about good industrial design, multi-touch, or fancy interfaces. It is about transcending the material. It is about creating an experience through a device”,  states Marc Hassenzahl in his book on “User Experience and Experience Design” in the […]
14357  |