On Nov 30th, I was invited to CXxAI — an interactive roundtable for Customer Experience leaders in enterprise organizations. During the panel, we focused on the most widely used form of artificial intelligence in customer experience — chatbots and virtual assistants, enhanced with natural language processing capabilities. We discussed how leading organizations are using this technology. What are the challenges […]
The November update of the SAP Fiori Road Map is available now. You can also find the road map on www.sap.com/roadmaps under Cross Topics. It gives a holistic overview of SAP’s plans, covering design, technology (including design & development tools) and application road maps, and has been updated in all areas. This version includes SAP Hybris Marketing for the […]
Agenda Next stop: Barcelona! After two successful events in Las Vegas and Bangalore, we are excited to meet you now in the beautiful city of Barcelona. Here again, we will introduce you to many hot topics. Learn about UX and Design from the SAP experts at first-hand. Meet our experts beforehand and get inspired which session you […]
SAP CoPilot is the first step towards a true digital assistant for the enterprise. It empowers business users and helps them quickly complete their everyday tasks. While evaluating SAP CoPilot Merck, based in Darmstadt, Germany, identified several opportunities to leverage SAP CoPilot to optimize their business processes.
Agenda SAP TechEd 2017 in Las Vegas is coming – Are you joining us? At this year’s SAP TechEd, we have many hot topics to discuss. Learn about UX and Design from the SAP experts at first-hand. Meet our experts beforehand and get inspired which session you could join. Check out all Design sessions here. […]
Integrating conversational UI capabilities into virtual personal assistants humanizes the way we interact with machines and helps people to take full advantage of technological advances, like machine learning and artificial intelligence.
As companies begin their digital transformation journey, they need to do much more than look for innovative technologies. They also need to create an innovation culture that will pave the way to easier adoption of these new technologies. To do so, SAP advocates Design Thinking – a mindset that provides employees with an inviting environment […]
A well-designed personality is not only key in getting users to accept a digital assistant, it also has fundamental implications for our increasingly digital lives. We build relationships with other humans through emotional connection rather than just mere information exchange. Research proves that we act and remain attached, not because of reason, but because of […]
With SAP S/4HANA Cloud 1705 we build on the award-winning SAP Fiori 2.0 user experience and introduce SAP CoPilot, which helps users get their work done more efficiently. SAP CoPilot 1705 is the first step towards a digital assistant for the enterprise: aware of your business context, SAP CoPilot helps you efficiently collaborate, supporting issue […]
The irony of revolutionary technologies is that it can often be a challenge to figure out what to do with them. Find out how SAP is incorporating user experience research into the development of SAP CoPilot to get early input from users.
SAP is introducing a virtual personal assistant for the enterprise called SAP CoPilot which uses natural language processing (NPL) so that you can converse with it as if it were a hyper-intelligent co-worker.
From Orient to Down Under - in the next twenty weeks the SAP Fiori user experience ambassadors travel around Asia and Australia to meet customers and partners, speak at various conferences, and share insights into the future of SAP Fiori.