On September 17, 2018, the UX Enablement group (a team of user researchers, designers, and design educators) at SAP Design in Palo Alto, United States, hosted a Bay area meet-up event in partnership with Hexagon UX.
On the Wednesday of TechEd Las Vegas, 77 SAP Screen Personas fans met for an evening of dinner, drinks, and user experience transformation. The event brought together a variety of customers, employees, and partners representing 16 of the industries served by SAP.
Impact Week, a non-profit intercultural Design Thinking program, was recognized as one of 100 “Excellent Places in the Land of Ideas”. Sponsored by the German initiative “Germany — Land of Ideas”, the prestigious award goes to projects that connect worlds and strengthen solidarity. SAP Design experts volunteered as Design Thinking coaches, contributing their expertise in Kigali, Rwanda and Bogota, Colombia.
Design Thinking has become a widely used approach to foster innovation and creativity, often acting as catalyst for change and growth both on an organizational and personal level. Good reasons for SAP Design to support the Impact Weeks in Rwanda and Colombia, a two-week Design Thinking program.
Do you organize Design Thinking or UX workshops? If so, how do you engage with participants? In general, several tools and templates are used in Design Thinking workshops or UX projects. Facilitators choose certain tools prior to workshops. Each tool plays different roles throughout the workshop. In SAP Leonardo, it starts with the Explore workshop […]
On Nov 30th, I was invited to CXxAI — an interactive roundtable for Customer Experience leaders in enterprise organizations. During the panel, we focused on the most widely used form of artificial intelligence in customer experience — chatbots and virtual assistants, enhanced with natural language processing capabilities. We discussed how leading organizations are using this technology. What are the challenges […]
The importance of empathy – in recent years, a strong shift towards customer-centricity has occurred in all areas of business. This development has also affected IT: Today, programming lives from the ability to not only write good code but to understand customers and develop solutions that satisfy their needs and expectations. Putting the end-user in […]
The Bay Area is home to many transplants. A famous hub for those working in the tech industry, it has quickly developed into a diverse global center. However, with relocation sometimes comes culture shock, and many seek comfort in community. The local design community, for example, has grown into a thriving network within the last […]
Designers are familiar with different types of prototyping across user experience and product design. Prototyping is a key element of the Design Thinking process, and also of great value for communication, as IDEO founder and Stanford d.school professor David Kelley explains: “If a picture is worth a thousand words, a prototype is worth a million […]