Tag: use experience

Creating a Successful Information Experience for Users

Imagine you’re driving in your brand new Acura TL. It’s your first car, and you love how it drives. An icon appears on the dash with a bright orange exclamation point. What does this mean? You panic, you're confused. Is something overheated? Is the engine going to die? Should I pull over? Or should I ignore it and hope for the best?
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Sophia Marx

What is Service Design?

Service design is a term that seems self-explanatory and ambiguous at the same time. Service design is the designing of services. But what is a service? A service is an intangible commodity. It is a set of actions that delivers value to users, without them having to own or manage any components. When sending a […]
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