Tag: user-centered design

Gergana Savova, part of the design team for the Corona-Warn-App

Germany’s COVID-19 App Helps Break The Infection Chain: A Design Story

Collaborating on the design of the Corona-Warn-App was a highlight for the SAP User Experience team in an otherwise challenging year, though the journey to the finish line was anything but easy. Learn how they navigated the different phases of this intensive design and development process.
374  | 
Andrea Waisgluss
AI/ML enhanced software

The Impact of AI Enhanced Software on UX User Profiles

What impact does AI/ML enhancement have on people using software? Can UX Engineering really go on and still use the old-style user profiles to plan and manufacture the software of the future? Read this blog and see which effect the upcoming software change has.
1158  | 
Joachim Sander

#designmistakes – Not Caring about What Users Want

In an ideal world, “caring about what users want” should be true and self-evident for everyone. Let´s assume that caring about everyone is the right thing to do from an ethical point of view. Isn´t caring about our users at least as imperative? For me caring about a user means that I use all the […]
2892  | 
Hanna Kieser

#designmistakes – Assuming Users Will Read the Manual

Have you ever looked for information only to find it where you didn’t expect it? This happened to me recently. Whenever possible, I avoid printing to “save a tree,” but then the time finally came when I had to print something and also install the printer driver on my computer. After clicking the “print” button, […]
3639  | 
Saskia Guckenburg

How to Boost the Design Factor in Your Company (Part 1)

In this two-part interview series, I talk to Ulrike Weissenberger, VP of Global Design Enablement, and Hanswerner Dreissigacker, VP of Global Design Frontrunner Apps who were respectively early proponents of user-centered design and design thinking at SAP.
3143  | 
Esther Blankenship

How to Boost the Design Factor in Your Company (Part 2)

This is the second post in a two-part interview series about changing software development culture from one focused mainly on features and functions toward one that invests meaningful and appropriate resources on user experience and design. When teams and management are asked to change the way they have always done things, that is when things […]
3013  | 
Esther Blankenship

More than Numbers: Revolutionizing NHL’s Statistics with Design

Statistics, numbers, data – what sounds nerdy at first can be refreshingly captivating if you put it in a new context. Indeed this spring, SAP and the National Hockey League (NHL), the professional ice hockey league, consisting of 30 member clubs in USA and Canada, scored a big coup in revolutionizing the representation of sports statistics and retelling their story to hockey lovers all over the world.
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Creating Business Value with User Experience

People often think that user experience is all about creating beautiful user interfaces to make users happy. Yes, of course enhancing your users’ experience will result in greater user satisfaction but did you know that UX has a range of other benefits, including financial advantages for your business?
3818  | 
Claire Donelon

What is Gamification?

Gamification is the usage of elements that are typical for games, such as  points, badges, levels and leader boards, in non-game contexts. This can be in business software, any other software (e.g. educational software) or in real life contexts (e.g. if your kids refuse to brush their teeth you can turn it into a contest). […]
4521  | 
Hanna Kieser

What is a Use Case?

The term “use case” is a common source of misunderstanding because it is often used to mean different things. Sometimes people use it to describe: a stakeholder’s high-level goal a step by step description of system action the flow of how users interact with a system If a team talks about use cases and everyone […]
10670  | 
Carolin Flesch

Creating a Successful Information Experience for Users

Imagine you’re driving in your brand new Acura TL. It’s your first car, and you love how it drives. An icon appears on the dash with a bright orange exclamation point. What does this mean? You panic, you're confused. Is something overheated? Is the engine going to die? Should I pull over? Or should I ignore it and hope for the best?
7421  | 
Sophia Marx

Understanding the difference

  Just recently we had a talk with a potential customer about a possible approach to a project involving user research, conceptual and visual design and development. Whereas the steps concerning design and development had been talked over very quickly leaving everybody at the table leaning comfortably in their seats, the first and foremost step, […]
4349  | 

Designing Friction into User Experiences

In the last decade digital has transformed from something cool and curious to simply becoming a ubiquitous part of our everyday lives. This transformation has happened so fast and so invisibly that we haven’t had time to stop and reflect on how our digital interactions link to our physical lives. Many concepts we use to […]
8000  | 

User Experience and Experience Design

The extensive challenge designers and vendors of interactive products face is that “Experience or User Experience” is not about good industrial design, multi-touch, or fancy interfaces. It is about transcending the material. It is about creating an experience through a device”,  states Marc Hassenzahl in his book on “User Experience and Experience Design” in the […]
14325  | 

Reaching “Casual” Users of Quantitative Information

Data-based decision making is only as good people's initiative and ability to make sense of the data, and the ability of their tools to help them think critically about it. The goal of this extensive user research project was to determine the opportunities for, and barriers to, reaching “casual” users of quantitative business information with a more engaging experience.
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