This post takes you through my journey as a conversation designer and the collective effort of my team in designing the conversational experience of “Ewa”, our chatbot for SAP EarlyWatch Alert. This will give you an overview of the design process we followed from our initial design thinking workshop with customers and SAP colleagues leading all the way up to building our 1st version.
Next SAP Fiori Makers call on Tuesday, October 22nd: A visual way of keeping track of your time sheet In this call Jochen Kranzdorf from Swisscom in Switzerland showcase a custom-built SAP Fiori app for a well-known use-case. His team built this application as part of a series of more than 50 SAP Fiori apps. […]
At SAP Design, we want to improve people’s lives by creating elegant experiences, scaling design to amplify its impact, and shaping the next generation of enterprise leaders. But how do we achieve that? The Creative Lab team sought to create this video series to share the motivations and passions of our colleagues. We have asked […]
Next SAP Fiori Makers call on Tuesday, August 6th: Controling a private IOT craft brewery with a Fiori application In this call Simen Larsen-Frivoll and Seline Tomt from the SAP partner EY Skye in Norway showcase a pretty unique custom-built SAP Fiori app. They built a application to mange and replicate the entire brewing process of […]
Providing a delightful user experience is what makes SAP Screen Personas a key tool for bringing the SAP Fiori UX to your organization. SP09 delivers several features designed to streamline the day to day activities of end-users.
Join our free online course to learn how SAP Fiori 3, SAP’s latest design system, provides a consistent, intelligent, and integrated user experience for the Intelligent Enterprise. After an introduction to SAP Fiori 3, you’ll dive into the main design principles that ensure a harmonized look and feel across all SAP products, integrate them into […]
Take your chance to join early product discussions with SAP’s product teams. Through the SAP Customer Engagement Initiative you can get an early insight into what’s planned by SAP and influence the development of new functionalities. Register now for a new set of 71 different projects until June 28th to get in touch with the teams.
Next SAP Fiori Makers call on May 2nd: 2BMs Fiori application for Contract Management In this call Sebastian Molding Bork and Sarah Deloughery from the SAP partner 2BM showcase a custom-built SAP Fiori app for Service Contract Management. See how 2BM elegantly designed a Fiori application for a very complex customer use case. After the project […]
Next SAP Fiori Makers call on Tuesday, March 5: How “Felipe” helps to Simplify Financial Project Planning In this call, Ann-Isabell Heitmann, IT Chief Product Owner for “Services Delivery” at SAP, showcases their custom-built SAP Fiori app “FELIPE”. This app includes great design-solutions to make the complex field of financial project planning and forecasting an intuitive […]
Did you know that all users of SAP S/4HANA benefit from SAP Fiori – even those who work predominantly with “classic UIs” such as SAP GUI and WebDynpro?
Did you know that all the new functional innovations coming with SAP S/4HANA come via SAP Fiori apps?
Imagine you write something down at a meeting. What if the paper wrote back to you with an answer? Introducing SAP Inscribe, a new user experience for the Intelligent Enterprise. Explore ideas by writing, scribbling, or drawing on your touchscreen device, while at the same time connecting with real-time analytics using SAP Smart Business for SAP S/4 HANA.
Next SAP Fiori Makers call on December 13th: Plauts Fiori applications for leave request and expenses In this call, Simon Kemp, SAP Mentor & SAP UX Lead at Plaut IT Australia showcases two custom-built SAP Fiori apps to handle leave requests and expenses to cater to the specific requirements of Plaut IT Australia. After Simon’s introduction […]
This award-winning course, Copywriting: Improve User Experience One Word at a Time, has reopened at openSAP, providing you with an additional opportunity to improve your copywriting skills for your website or app. The words that you use throughout your app or site are just as important as the interaction and visual design. But the words – […]
On the Wednesday of TechEd Las Vegas, 77 SAP Screen Personas fans met for an evening of dinner, drinks, and user experience transformation. The event brought together a variety of customers, employees, and partners representing 16 of the industries served by SAP.
Next SAP Fiori Makers call on October 11: ConvergentIS’s Fiori application for simplified purchase requisitions. In this call, Brad Braun, Partner and Vice President at Convergent IS, showcases a custom-built SAP Fiori app that enables their customer, Freeman, to handle purchase requisitions in a very simple way. After Brad’s introduction to the project, Georg Christoph, […]
Next SAP Fiori Makers call on August 16: Flexso’s Fiori application for flexible reward planning at KBC Bank In this call, Thomas Nelissen, SAP Developer & Solution Architect at Flexso showcases a custom-built SAP Fiori app called Flex plan, which was designed to help KBC’s employees to plan the usage of their flexible rewards part of their salary. […]
On June 8, the SAP AppHaus Heidelberg hosted its fifth annual Open House Day. For the first time, the AppHaus joined the Uncover DesignFest, offering an inside view of a unique space where design meets business. Located in Heidelberg’s historic Landfried tobacco factory, the SAP AppHaus captured a diverse group of visitors with its compelling atmosphere and distinctive, […]
Take part in the SAP Fiori & SAP CoPilot Roadshow 2018 and have SAP’s UX ambassadors joining you for a day or two full of inspiring sessions with SAP CoPilot, the digital assistant and bot integration hub for the enterprise, in the spotlight.
In a new podcast series, learn about design’s role in innovation, culture, and technology and how SAP is leveraging it internally and with customers. Many organizations are in the midst of disrupting their business by re-imagining business models, business processes, and the way they work. Re-imagining everything requires an innovation mindset and there’s an […]
When motion fills the gap between frames, the story comes to life and becomes more understandable. A great story has a beginning, middle, and an end. As such, motion facilitates comprehension by creating the full picture for us, while holding our attention.
SAP Cloud for Real Estate, a new cloud solution for corporate real estate management, was awarded the prestigious Red Dot Design Award 2017 for Communication Design, chosen from more than 8,000 entries across the globe. Its design team strives for putting the real estate topic from maintenance mode back into the limelight of enterprise software and creating the best possible user experience for real estate managers.
SAP CoPilot is the first step towards a true digital assistant for the enterprise. It empowers business users and helps them quickly complete their everyday tasks. While evaluating SAP CoPilot Merck, based in Darmstadt, Germany, identified several opportunities to leverage SAP CoPilot to optimize their business processes.
The words that you use throughout your app or site are just as important as the interaction and visual design. But the words – or copy – are often an afterthought. All too frequently we use words like “Submit” and “Cancel” on our UIs as if we’re talking to a computer and not a human. […]
A well-designed personality is not only key in getting users to accept a digital assistant, it also has fundamental implications for our increasingly digital lives. We build relationships with other humans through emotional connection rather than just mere information exchange. Research proves that we act and remain attached, not because of reason, but because of […]
In today’s world, familiar gadgets allow us to explore more terrains than ever before. We can now see in complete darkness, record a video underwater, or capture a bird’s-eye view of our neighborhood with the help of a mobile device. However, increased access does not necessarily equate to better user experience. On the contrary, exposing […]
The irony of revolutionary technologies is that it can often be a challenge to figure out what to do with them. Find out how SAP is incorporating user experience research into the development of SAP CoPilot to get early input from users.
A combination between tech and refugees? How can these demographics serve as inspiration for the startup community in Berlin? The catchy new term represents a highly political and controversial shift for an industry that historically serves paying consumers only. At this year’s Diversity in Tech Conference hosted by The Factory Berlin, panelists used the term “techfugees” […]
In my experience, about 50% of the screens our customers use are not developed by SAP but instead are adapted or developed by partners or the customer’s internal IT organization. I also learned in more than 300 customer projects, that many IT organizations typically do not engage directly with their end users when they develop […]
I visited with a customer recently who told me about a training program his company holds every 18 months for new contractors. The company needs to refresh its group of 3,000 contractors every year and a half. Each time new contractors are onboarded, they require two days of training, in which they learn what is […]
UI controls are the basic building blocks of any graphical user interface. Through controls, we express the interaction options to the user and we communicate the state of the system. Controls are combined into composites and patterns and are finally arranged on a screen. Having a sufficiently complete and powerful selection of controls is a […]
The present and future of our world is digital. From Internet of Things and artificial intelligence to interacting in augmented reality scenarios (a round of Pokémon Go, anyone?), we can’t escape the digitalization of our world. Embracing this zeitgeist means approaching software design from a different angle. In the digital world, the boundaries between user experience […]
From Orient to Down Under - in the next twenty weeks the SAP Fiori user experience ambassadors travel around Asia and Australia to meet customers and partners, speak at various conferences, and share insights into the future of SAP Fiori.
This series of blogs discusses aspects of SAP’s latest iteration of the SAP Fiori design language: SAP Fiori 2.0. In this article, I will discuss the idea of the overview page in the context of the SAP Fiori environment, and how it can be used to bundle information and functionality centered around one task context […]
Digital transformation is a hyped topic currently. But actually it is far more than a buzzword. Technology trends like hyper-connectivity, big data, cloud, Internet of Things and security provide new opportunities for companies to reimagine their business and how they engage with their customers and users. But what happens if you develop an amazing technical solution that […]
This article is part of a series of articles that explain the design rationale behind some of the changes that come with the next evolution of SAP Fiori. In this article, you will learn about the dynamic page, a new layout that will be used as the basis for most of the standard pages in […]
About two years ago, we were exploring how we could bring SAP Fiori to the next level. SAP Fiori had already conquered the heart of our customers and SAP had decided to make it the new standard for all SAP products. But SAP Fiori was still young and incomplete as a design language, and so […]
This is the first part in a series of articles meant to give some more background information on the most important aspects of SAP Fiori 2.0, the user experience for S/4HANA. In this post, I will explain the different ways you can organize and manage applications in the SAP Fiori launchpad. The launchpad is the environment […]
Karim Habib leads the design team of one of the most successful brands in the automotive industry, BMW. We invited him to SAP headquarters in Walldorf, Germany to give an SAP Design Talk. Habib was kind enough to give us some insight into the car design process as well as into how designers and engineers […]
Business Intelligence applications such as dashboards have evolved into the ultimate analytics, decision-supporting tools for business leaders. Empowered with ever-advancing data mining and in-memory technologies, a well-designed dashboard can help decision makers track every single aspect of business performance – past, present, and the prognosticated future. BI tools such as dashboards can serve as the […]
Can you imagine… … coding an application without a specified user interface design? … designing a screen without talking to an end user? … developing a product without knowing the customer? Clearly this would be a very bad way to develop software! This is why we in the Global Design team at SAP foster […]
The design of a service or product decides about its success or failure, this is what really makes the difference for successful enterprises. The goal is to deliver business value with design.
Check out 10 customer stories from AMG, China Grand Auto, Coca Cola Hellenic, eBay, Ferrovie dello Stato Italiane, Heidelberg University Hospital, National Center of Tumor Diseases (NCT), National Hockey League (NHL), Siemens, and State of Indiana.
Creating new UI elements and floorplans is a challenging task and creative in so many ways, one of which is being flexible while prototyping for software. Prototyping There is a quite large literature supporting the use of prototypes within the design process, but in this article, we would consider the need for a prototype as […]
Have you ever played the childhood game with your sibling or friend where you mirror their words and actions, much to their annoyance? Turns out that what you were doing was nature’s way to activate your mirror neurons and build your capacity for empathy! Empathy was the topic discussed at the Enterprise UX Meetup held […]
In mid November, 250 people gathered right in the center of Berlin for the Service Experience Camp, Europe’s largest service design conference this year, to listen to international thought leaders, connect to other professionals, and to enjoy a festival-like atmosphere. This year’s theme was “struggling for change”, targeting participants from different disciplines including designers and […]
Innovation is an omnipresent buzzword in today’s world. But when does it happen and where does it come from? At SAP’s Design & Co-Innovation Center, we believe there are three factors for innovation: people, process, and space. In our projects, we always put the person in focus and we do this all the more so […]
Here’s a riddle for you. What do the cassette tape, electric shavers, neonatal intensive care units, 500 SAP employees, the Walldorf fire department and high-end Dutch furniture design have in common? The answer is that they all came together on stage at the second SAP Design Talk on November 12th. Maybe that wasn’t much of […]
For the past 8 years, I have focused on designing digital experiences in a variety of industries and for a variety of clients. Throughout my career, I have gleaned a few lessons that helped me create actionable, simple, relatable, engaging, and delightful experiences. Here are some of them: ☆ Make it Actionable In each application, the […]
When the SAP AppHaus in Heidelberg celebrated its first birthday, we held a retrospective with the entire team of the SAP Design & Co-Innovation Center to look back and to discuss what could be improved. This is when the topic of feedback crystallized and we realized, that we can do a lot more to learn […]
Learn more about how SAP and the Heidelberg University Hospital joined forces to significantly accelerate and simplify cervical cancer screening in fragile infrastructures, starting in Kenya, powered by SAP HANA Cloud Platform.
By now you know that design can improve the adoption of your software application. Even without a trained Designer at hand, there are things you can do to create a delightful experience for your users and incorporate good design into your software.
When SAP Fiori 2.0 won the prestigious Red Dot Award for design excellence, it was truly a dream come true. The Red Dot Design Award is one of the most widely recognized professional design competitions worldwide, and SAP was presented with the top award in the fiercely competitive “design concept” discipline. But just as remarkable […]
In this two-part interview series, I talk to Ulrike Weissenberger, VP of Global Design Enablement, and Hanswerner Dreissigacker, VP of Global Design Frontrunner Apps who were respectively early proponents of user-centered design and design thinking at SAP.
Three designers from the Design and Co-Innovation Center had the idea to create a series of six postcards which communicate SAP’s aim of humanizing software. At this point you might think: Relax, three designers – six postcards? But design doesn’t just fall from the sky. Follow them on their design journey!
You probably wonder how improving User Experience relates to rethinking IT? There are some fundamental changes happening in how software is being developed. Having been in IT for many years before coming to SAP, I can clearly see these changes happening on both sides: at SAP and now also in our customer base. To illustrate, […]
Presenting winners of the 2014 Design for Experience awards. These people and organizations are doing vanguard work in the field of experience design and were selected as winners based in large part on what we can learn from their work. Watch for articles over the coming months that explore the winning entries in more detail.
Sign up for this course and learn how to realize a UX roadmap based on value potential, reach, and user satisfaction within your company, and gain a high-level overview of the methods you can apply to identify and leverage your innovation potential.
So here was my challenge. As the manager of a team of user researchers, I was asked some years ago to help shift the mindset of our executives from traditional software benchmarked by features and functions to one measured by the quality of the user experience.
People often think that user experience is all about creating beautiful user interfaces to make users happy. Yes, of course enhancing your users’ experience will result in greater user satisfaction but did you know that UX has a range of other benefits, including financial advantages for your business?
Some of our UX and Design leadership team members, under Sam Yen, are addressing these ideas and providing perspectives, insight and inspiration through a series of blog published on SAP Business Trends.
Hello community, I’m very proud to announce the successful relaunch of our SAP UX Explorer . If you haven’t heard about this self-service tool before, you might like to start with our new introduction video. Let me summarize the major improvements in the new SAP UX Explorer. SAP UX Explorer is part of the […]