The words that you use throughout your app or site are just as important as the interaction and visual design. But the words – or copy – are often an afterthought. All too frequently we use words like “Submit” and “Cancel” on our UIs as if we’re talking to a computer and not a human. […]
A well-designed personality is not only key in getting users to accept a digital assistant, it also has fundamental implications for our increasingly digital lives. We build relationships with other humans through emotional connection rather than just mere information exchange. Research proves that we act and remain attached, not because of reason, but because of […]
In today’s world, familiar gadgets allow us to explore more terrains than ever before. We can now see in complete darkness, record a video underwater, or capture a bird’s-eye view of our neighborhood with the help of a mobile device. However, increased access does not necessarily equate to better user experience. On the contrary, exposing […]
The irony of revolutionary technologies is that it can often be a challenge to figure out what to do with them. Find out how SAP is incorporating user experience research into the development of SAP CoPilot to get early input from users.
A combination between tech and refugees? How can these demographics serve as inspiration for the startup community in Berlin? The catchy new term represents a highly political and controversial shift for an industry that historically serves paying consumers only. At this year’s Diversity in Tech Conference hosted by The Factory Berlin, panelists used the term “techfugees” […]
In my experience, about 50% of the screens our customers use are not developed by SAP but instead are adapted or developed by partners or the customer’s internal IT organization. I also learned in more than 300 customer projects, that many IT organizations typically do not engage directly with their end users when they develop […]
I visited with a customer recently who told me about a training program his company holds every 18 months for new contractors. The company needs to refresh its group of 3,000 contractors every year and a half. Each time new contractors are onboarded, they require two days of training, in which they learn what is […]
UI controls are the basic building blocks of any graphical user interface. Through controls, we express the interaction options to the user and we communicate the state of the system. Controls are combined into composites and patterns and are finally arranged on a screen. Having a sufficiently complete and powerful selection of controls is a […]
The present and future of our world is digital. From Internet of Things and artificial intelligence to interacting in augmented reality scenarios (a round of Pokémon Go, anyone?), we can’t escape the digitalization of our world. Embracing this zeitgeist means approaching software design from a different angle. In the digital world, the boundaries between user experience […]
From Orient to Down Under - in the next twenty weeks the SAP Fiori user experience ambassadors travel around Asia and Australia to meet customers and partners, speak at various conferences, and share insights into the future of SAP Fiori.
This series of blogs discusses aspects of SAP’s latest iteration of the SAP Fiori design language: SAP Fiori 2.0. In this article, I will discuss the idea of the overview page in the context of the SAP Fiori environment, and how it can be used to bundle information and functionality centered around one task context […]
Digital transformation is a hyped topic currently. But actually it is far more than a buzzword. Technology trends like hyper-connectivity, big data, cloud, Internet of Things and security provide new opportunities for companies to reimagine their business and how they engage with their customers and users. But what happens if you develop an amazing technical solution that […]
This article is part of a series of articles that explain the design rationale behind some of the changes that come with the next evolution of SAP Fiori. In this article, you will learn about the dynamic page, a new layout that will be used as the basis for most of the standard pages in […]
About two years ago, we were exploring how we could bring SAP Fiori to the next level. SAP Fiori had already conquered the heart of our customers and SAP had decided to make it the new standard for all SAP products. But SAP Fiori was still young and incomplete as a design language, and so […]
This is the first part in a series of articles meant to give some more background information on the most important aspects of SAP Fiori 2.0, the user experience for S/4HANA. In this post, I will explain the different ways you can organize and manage applications in the SAP Fiori launchpad. The launchpad is the environment […]
Karim Habib leads the design team of one of the most successful brands in the automotive industry, BMW. We invited him to SAP headquarters in Walldorf, Germany to give an SAP Design Talk. Habib was kind enough to give us some insight into the car design process as well as into how designers and engineers […]
Business Intelligence applications such as dashboards have evolved into the ultimate analytics, decision-supporting tools for business leaders. Empowered with ever-advancing data mining and in-memory technologies, a well-designed dashboard can help decision makers track every single aspect of business performance – past, present, and the prognosticated future. BI tools such as dashboards can serve as the […]
Can you imagine… … coding an application without a specified user interface design? … designing a screen without talking to an end user? … developing a product without knowing the customer? Clearly this would be a very bad way to develop software! This is why we in the Global Design team at SAP foster […]
The design of a service or product decides about its success or failure, this is what really makes the difference for successful enterprises. The goal is to deliver business value with design.
Check out 10 customer stories from AMG, China Grand Auto, Coca Cola Hellenic, eBay, Ferrovie dello Stato Italiane, Heidelberg University Hospital, National Center of Tumor Diseases (NCT), National Hockey League (NHL), Siemens, and State of Indiana.
Creating new UI elements and floorplans is a challenging task and creative in so many ways, one of which is being flexible while prototyping for software. Prototyping There is a quite large literature supporting the use of prototypes within the design process, but in this article, we would consider the need for a prototype as […]
Have you ever played the childhood game with your sibling or friend where you mirror their words and actions, much to their annoyance? Turns out that what you were doing was nature’s way to activate your mirror neurons and build your capacity for empathy! Empathy was the topic discussed at the Enterprise UX Meetup held […]
In mid November, 250 people gathered right in the center of Berlin for the Service Experience Camp, Europe’s largest service design conference this year, to listen to international thought leaders, connect to other professionals, and to enjoy a festival-like atmosphere. This year’s theme was “struggling for change”, targeting participants from different disciplines including designers and […]
Innovation is an omnipresent buzzword in today’s world. But when does it happen and where does it come from? At SAP’s Design & Co-Innovation Center, we believe there are three factors for innovation: people, process, and space. In our projects, we always put the person in focus and we do this all the more so […]
Here’s a riddle for you. What do the cassette tape, electric shavers, neonatal intensive care units, 500 SAP employees, the Walldorf fire department and high-end Dutch furniture design have in common? The answer is that they all came together on stage at the second SAP Design Talk on November 12th. Maybe that wasn’t much of […]
For the past 8 years, I have focused on designing digital experiences in a variety of industries and for a variety of clients. Throughout my career, I have gleaned a few lessons that helped me create actionable, simple, relatable, engaging, and delightful experiences. Here are some of them: ☆ Make it Actionable In each application, the […]
When the SAP AppHaus in Heidelberg celebrated its first birthday, we held a retrospective with the entire team of the SAP Design & Co-Innovation Center to look back and to discuss what could be improved. This is when the topic of feedback crystallized and we realized, that we can do a lot more to learn […]
Learn more about how SAP and the Heidelberg University Hospital joined forces to significantly accelerate and simplify cervical cancer screening in fragile infrastructures, starting in Kenya, powered by SAP HANA Cloud Platform.
By now you know that design can improve the adoption of your software application. Even without a trained Designer at hand, there are things you can do to create a delightful experience for your users and incorporate good design into your software.
When SAP Fiori 2.0 won the prestigious Red Dot Award for design excellence, it was truly a dream come true. The Red Dot Design Award is one of the most widely recognized professional design competitions worldwide, and SAP was presented with the top award in the fiercely competitive “design concept” discipline. But just as remarkable […]
In this two-part interview series, I talk to Ulrike Weissenberger, VP of Global Design Enablement, and Hanswerner Dreissigacker, VP of Global Design Frontrunner Apps who were respectively early proponents of user-centered design and design thinking at SAP.
Three designers from the Design and Co-Innovation Center had the idea to create a series of six postcards which communicate SAP’s aim of humanizing software. At this point you might think: Relax, three designers – six postcards? But design doesn’t just fall from the sky. Follow them on their design journey!
You probably wonder how improving User Experience relates to rethinking IT? There are some fundamental changes happening in how software is being developed. Having been in IT for many years before coming to SAP, I can clearly see these changes happening on both sides: at SAP and now also in our customer base. To illustrate, […]
Presenting winners of the 2014 Design for Experience awards. These people and organizations are doing vanguard work in the field of experience design and were selected as winners based in large part on what we can learn from their work. Watch for articles over the coming months that explore the winning entries in more detail.
Sign up for this course and learn how to realize a UX roadmap based on value potential, reach, and user satisfaction within your company, and gain a high-level overview of the methods you can apply to identify and leverage your innovation potential.
So here was my challenge. As the manager of a team of user researchers, I was asked some years ago to help shift the mindset of our executives from traditional software benchmarked by features and functions to one measured by the quality of the user experience.
People often think that user experience is all about creating beautiful user interfaces to make users happy. Yes, of course enhancing your users’ experience will result in greater user satisfaction but did you know that UX has a range of other benefits, including financial advantages for your business?
Some of our UX and Design leadership team members, under Sam Yen, are addressing these ideas and providing perspectives, insight and inspiration through a series of blog published on SAP Business Trends.
Hello community, I’m very proud to announce the successful relaunch of our SAP UX Explorer . If you haven’t heard about this self-service tool before, you might like to start with our new introduction video. Let me summarize the major improvements in the new SAP UX Explorer. SAP UX Explorer is part of the […]
There’s a lot of talk about “user experience” today, but I’m not sure we’re all talking about the same thing. I often find myself midway into a conversation about UX, only to realize that some participants are really talking about UI, or user interface. In actuality, while the two are related, and both are important, […]
I’ve spoken with many CIOs recently, and it’s fair to say the role is changing. Not long ago, it was fine for them to dedicate about 80% of their time to optimizing and ensuring the uptime of key business systems, and for the remainder, to peer over the horizon at what was ahead for the […]
The Design & Co-Innovation Center (DCC) is only the newest chapter in SAP’s long history of design. As the saying goes, we are “standing on the shoulders of giants” and our successes are only possible through the focused design efforts happening throughout the company. There is no longer a fight between profitability and creativity, rather […]
The guidelines for SAP Web IDE contributors are now available! These guidelines are aligned with the SAP Fiori UX visual language and design principles, and give an overview of all patterns and controls used in the SAP Web IDE. They are aimed at both designers and developers and provide valuable information for contributors who wish […]
In today’s customer-driven world, the consumer’s voice is one of the most important ingredients in technology design that dazzles with brilliant simplicity. Whether people are at home or work, their experience with software has to align with how they work and what they do.
With the support of the Design and Co-Innovation Center (DCC) from SAP, Unilever has established a User Interface Center of Excellence at the organization, resulting in a considerable increase in user productivity and satisfaction. In this interview, Manfred Kürschner, Head of User Interface Center of Excellence, Unilever, shares his thoughts about the establishment of a UI […]
The Medical Research Insights project has won the German Design Award in the category Excellent Communications Design – Interactive User Experience . „The Medical Research Insights permits safe, direct access to various clinical data systems. Thanks to the intuitive UI system and clear, graphic presentation, complex medical information can be assessed simply and in real time and sound decisions made. The system […]
This is the third in a small series of infographics on the topic of design and user experience. The first infographic was an introduction to the design process. The second was about conducting field research with end users. In this third post, the graphic highlights the steps involved in conducting a usability test and provides a few tips and […]
On September 2nd – 4th, 2014, design managers from all over the world met at the Academic Design Management Conference to discuss their insights and past experiences. A good opportunity to have Janaki Kumar and Tobias Haug, the team leaders of the Design and Co-Innovation Center (DCC) from SAP, share their retrospective with us on the founding and development of their teams.
To design something, means to find and manifest a clear reason why it should exist and how it should work. And everyone who contributes to making that “thing” also contributes to manifesting its purpose. The process of designing requires thorough planning, including answers to the most basic questions about the thing’s purpose. This is a central point in any product development.
A persona is a description of a typical user for a particular use case or scenario. It goes back to 1998, where personas were first introduced by Alan Cooper as a design tool and grew in popularity in the software industry rapidly from then on. Personas, as we use them today, can include different characteristics and […]
Some time ago I wrote a post called “Creating your UX Strategy” about the why and how of creating your own UX strategy for your company. Today, I would like to continue this topic with two additional aspects: your strategic and your technical approach. Today, many people might say “Hey, just adopt SAP Fiori to […]
At the 19th DMI, the Academic Design Management Conference, which will take place in London from 2 to 4 September, four members of the Design & Co-Innovation Center (DCC) from SAP will conduct workshops about Design Management sharing their expertise, skills, and knowledge from working in UX and Design at SAP. To approach innovation […]
If you have downloaded SAP Screen Personas and want to learn how to achieve the fastest time to value, I would like to invite you to a free SAP Screen Personas practitioner forum. For the past year, a core group of SAP Screen Personas customers have been sharing their ideas, providing advice, and helping each other with their SAP Screen Personas deployments.
For the past six months, I have been working as an intern in Marketing & Communications at the Design & Co-Innovation Center (DCC) based at the SAP AppHaus Heidelberg, Germany. The extraordinary environment and the passionate, committed team have made this internship a great experience. There is something special about the AppHaus, inspired by the […]
After the enormous success of SAPPHIRE NOW, which took place at the beginning of June in Orlando, Florida, USA, the excitement generated by this event is still present. SAPPHIRE is the biggest celebration of SAP in the entire ecosystem with customers, partners, and colleagues taking part. This year’s SAPPHIRE NOW was truly dedicated to the […]
Medical Research Insights, jointly developed by SAP and the German National Center for Tumor Diseases (NCT), got a Professional Strategy & Research Notable for the Core77 2014 Design Awards, recognizing excellence in all areas of design enterprise. The Medical Research Insights solution enables medical staff to securely analyze clinical data to help improve cancer diagnostics dramatically. Doctors […]
Whether you were at SAPPHIRE NOW in Orlando or not, I’m sure you heard the buzz around user experience. From Bill McDermott’s keynote to the Fiori Café to the customer sessions talking about UX, there was definite interest and desire to reinvent the SAP user experience. See the UX highlights from SAPPHIRE NOW below.
SAP Fiori launchpad is a role based, personalized, real-time and contextual aggregation point for business applications and analytics. It is designed according to the simple and intuitive SAP Fiori user experience and following the responsive design development paradigm, hence running on multiple devices – desktops, tablets and smartphones. It enables end user to build their […]
For those of you familiar with the SAP User Experience Community site, you will notice that quite a bit has changed here over the last couple of days. For you first-timers, let me just say “welcome”! If you are returning to the site, please note that all previous posts, and many new ones, are now […]
We all like to play, and games have been around for a very long time. Yet, it is only recently that the idea of applying game like qualities into work has taken hold of our collective consciousness. Why now? This article examines the three main drivers behind the increase in the interest in gamification in today’s business community.
So you’ve been invited to take part in a user research study by your department head, your company’s IT department, or by an SAP contact. They told you about the importance user research has in improving the user experience of a software product, and they said you are just the right person for this. You may […]
The SAP Fiori Design Guidelines are now available! This design guide reveals the design philosophy of SAP Fiori and provides an overview of all relevant templates, patterns and controls. Additionally, it introduces commonly used application types such as approval apps and includes a UI prototyping kit in the form of a Microsoft PowerPoint file. Customers and SAP […]
Many SAP customers have already reviewed the SAP UX Strategy to understand how SAP will continue to improve its user experience portfolio from a technology, application and even service perspective. Based on SAP’s UX strategy your next question might be: “How can I start from here to improve the user experience (UX) in my company?” […]
In the last decade digital has transformed from something cool and curious to simply becoming a ubiquitous part of our everyday lives. This transformation has happened so fast and so invisibly that we haven’t had time to stop and reflect on how our digital interactions link to our physical lives. Many concepts we use to […]
Consider this: a product is not complete until a person uses it. A chair is not complete until someone sits down; a shopping website, not until someone orders something. My first design teacher chose this idea to make a point: the product is there to be used by a person. What does he want to […]
The answer to this question depends on how you define the term “usability.” So let’s take three different definitions and see where they led us to: Usability is “effectiveness, efficiency, and user satisfaction” In this definition, the target of usability is effectiveness (the user is able to reach his goal), efficiency (the user can reach […]
Creating great software is hard. It’s one thing to create software that works. It’s something else to make software that people love. This difference is where many software projects run into problems. Here is how one developer on StackOverflow described the problem: Some of us just have a hard time with the softer aspects of […]
Working with customers is where great creativity and innovation come from, Sam Yen, Global Head of Design, User Experience and Frontline Apps told the press, customers and SAP employees at the launch of the new SAP AppHaus in Heidelberg last week. Launched under the umbrella of the SAP Design and Co-Innovation Center (DCC), the SAP […]