Tag: User

#designmistakes – Making Users Learn the UI

As designers, our common goal is to create products that make work easier. After all, one of the most important features of good design is ease-of-use and understanding. We have to build tools that are easy to use from the start.
2280  | 
Dragomir Ralchev

Expert vs. End User from a Designer’s Perspective

From my experience as a designer at SAP's Design & Co-Innovation Center, one common issue we face during our design research is the (mis)understanding of roles–the expert and a typical end user. While these roles have a lot of overlap, they are not interchangeable.
3472  | 
Tim Thianthai

Swimlane diagram – a great tool for alignment and process planning

A swimlane diagram is a type of flowchart, and it can be used to display the same type of information (data, deliverables, actions and interactions etc.). A swimlane diagram documents the steps or activities across borders (a flowchart is limited to a close linear process in general) and shows which step and activity belongs to which throughout processes; that’s why it’s also called a cross-functional diagram or a cross-channel diagram. What makes a swim-lane-diagram special and unique is that the elements within the flowchart are placed and matched together in lanes, and you can plan and coordinate when and how a channel is required. These lanes can help identify and visualize stages, organizational units, or any other set of separated categories.
28266  | 
Holger Maassen