UX research, or design research serves many purposes throughout the design process. It helps us identify, prove or disprove our assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models. As a User Experience Designer, I’d like to share some UX research methods around gathering data with you. My […]
August Engkilde and Martin Pock from 2BM. They give a project report of their design-driven approach for their customer SKOV. They present how they have designed an offline-enabled mobile application meeting the needs of service workers for large climate systems at chicken and pig farms worldwide. In addition to the showcase presentation, Kai Richter, Chief Designer for SAP Fiori at SAP, explains how […]
Thomas Nelissen from Flexso gives a project report of their design-driven approach for their customer KSB. They present how employees can plan their flex-budget for benefits like company cars, mobile phones or additional vacation days and simulate the impact on their salary. In addition to the showcase presentation, Rainer Filsinger, Fiori Design Expert at SAP Design, explains how to apply […]
On the Wednesday of TechEd Las Vegas, 77 SAP Screen Personas fans met for an evening of dinner, drinks, and user experience transformation. The event brought together a variety of customers, employees, and partners representing 16 of the industries served by SAP.
As I stepped up to my new role as Chief Design Officer at SAP at the beginning of this month, I reflected on the words of Leonardo da Vinci, who said “I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do.” This […]
Take part in the SAP Fiori & SAP CoPilot Roadshow 2018 and have SAP’s UX ambassadors joining you for a day or two full of inspiring sessions with SAP CoPilot, the digital assistant and bot integration hub for the enterprise, in the spotlight.
Digital assistants, intelligent enterprise and machine learning – dive deep into some of the most important technology tends at ASUG Annual Conference in Orlando on Monday, June 4, 2018. Reserve your seat soon.
Update: The new name for E-Quill was revealed on June 6th at SAPPHIRE NOW in Orlando. It is now officially called “SAP Inscribe.” See the demo presented during Bill McDermott’s keynote. Toward the end of this year, SAP Inscribe will be available in beta for select customers; general availability is planned for early 2019 on S/4 HANA. Customers interested in […]
The winners have been chosen and SAP is very pleased that “Data Encounter” has been honored with this year’s UX Design Award | Public Choice! The UX Design Awards are an annual competition hosted by the International Design Center Berlin. The Awards recognize excellent experience qualities in products, services, environments and future-oriented concepts. Particular focus […]
Agenda Next stop: Barcelona! After two successful events in Las Vegas and Bangalore, we are excited to meet you now in the beautiful city of Barcelona. Here again, we will introduce you to many hot topics. Learn about UX and Design from the SAP experts at first-hand. Meet our experts beforehand and get inspired which session you […]
SAP Cloud for Real Estate, a new cloud solution for corporate real estate management, was awarded the prestigious Red Dot Design Award 2017 for Communication Design, chosen from more than 8,000 entries across the globe. Its design team strives for putting the real estate topic from maintenance mode back into the limelight of enterprise software and creating the best possible user experience for real estate managers.
SAP CoPilot is the first step towards a true digital assistant for the enterprise. It empowers business users and helps them quickly complete their everyday tasks. While evaluating SAP CoPilot Merck, based in Darmstadt, Germany, identified several opportunities to leverage SAP CoPilot to optimize their business processes.
The Bay Area is home to many transplants. A famous hub for those working in the tech industry, it has quickly developed into a diverse global center. However, with relocation sometimes comes culture shock, and many seek comfort in community. The local design community, for example, has grown into a thriving network within the last […]
Agenda SAP TechEd 2017 in Las Vegas is coming – Are you joining us? At this year’s SAP TechEd, we have many hot topics to discuss. Learn about UX and Design from the SAP experts at first-hand. Meet our experts beforehand and get inspired which session you could join. Check out all Design sessions here. […]
It is no surprise that visual aids help convey ideas more concisely and accurately. For anyone who is looking to maximize his/her solution ideating and prototyping session, can be an excellent tool and icebreaker during any Design Thinking workshop that can create intensive but creative ideation. It became clear to the employers at Tokyo Electric […]
Testing new methods is the best way to succeed Hélice Experience is a Brazilian design start-up based in Porto Alegre which was founded by Fernando C. Guimarães, Rafael Barcellos and Alexandre Press in 2014. They offer strategy execution and engagement services. A lot of companies facing or experiencing a change turn to Hélice Experience to […]
Fraport AG, the airport managing group of Frankfurt Airport, is using Design Thinking methods and tools to improve security issues as well as the service at Frankfurt Airport. We had the pleasure to interview Till Eichenauer on how this tool was used and perceived at Fraport.
Representing business objects in a consumable yet sufficiently powerful way is a challenge on its own. Since joining SAP in 2006, I have witnessed a number of different approaches on how to provide a floorplan that can provide an easy overview of the most important aspects of the business object at the same time show […]
Apple is renowned for its consumer focused and simplified user experience across its product portfolio. SAP is renowned for its enterprise software and its capability to help businesses run better. Recently, Apple and SAP announced a new partnership to champion the user experience for people at work. But how will this be put into action?
Through a partnership with TurboVote, SAP is using research and design to help address low turnout rates among America's young, first-time voters. With over 500,000 new TurboVote subscribers in 2016 alone, the work is having real impact.
SAP UX Design and Technology goes SAP TechEd Barcelona - Are you already curious to meet SAP's UX design experts?
We'll introduce you to our hottest topics and give you background information you definitely shouldn't miss out on.
I visited with a customer recently who told me about a training program his company holds every 18 months for new contractors. The company needs to refresh its group of 3,000 contractors every year and a half. Each time new contractors are onboarded, they require two days of training, in which they learn what is […]
From Orient to Down Under - in the next twenty weeks the SAP Fiori user experience ambassadors travel around Asia and Australia to meet customers and partners, speak at various conferences, and share insights into the future of SAP Fiori.
SAP UX and Design goes SAP TechEd Las Vegas - Are you already curious to meet SAP's UX design experts in the flesh?
We'll introduce you to our hottest topics and give you background information you definitely shouldn't miss out on.
As designers, our common goal is to create products that make work easier. After all, one of the most important features of good design is ease-of-use and understanding. We have to build tools that are easy to use from the start.
This series of blogs discusses aspects of SAP’s latest iteration of the SAP Fiori design language: SAP Fiori 2.0. In this article, I will discuss the idea of the overview page in the context of the SAP Fiori environment, and how it can be used to bundle information and functionality centered around one task context […]
By now, most IT leaders have become convinced of the need to move their organizations away from a mindset of delivering functions and features, and move toward a focus that puts the user’s true needs at the center, employing design thinking principles. Discover and Plan – Where to start?Why should you create your own UX strategy? Where do you start, […]
“We need to change our platform. If I can’t figure it out, then nobody can. It’s not intuitive!” In my previous job, I attended a meeting with the Head of Product and the design team. He had just tried a new product for the first time and, to put it lightly, was unhappy. To him, […]
You have heard me speak about the need to bring design into the business world for quite a while now. I’ve focused on this issue because the consumerization of IT continues as the line between people’s work lives and personal lives blurs every day. Consumers now expect to move smoothly on their devices from work […]
A new SAP Labs Berlin office location was opened at Münzstraße in the heart of Berlin earlier this week. With the opening of the new location, Berlin is now part of the worldwide SAP Labs network with 16 offices in 13 countries. The new office is a space dedicated to design work, co-innovation, and collaboration, […]
At the Design & Co-Innovation Center, we foster T-shaped design teams by continually expanding our knowledge and skillsets. To achieve this, we host numerous learning opportunities for our team from Bikablo drawing workshops and Drupal learning sessions to guest talks on a range of topics like photo journalism and visual storytelling. In continuation of this […]
In this year in review we would like to share our biggest successes and greatest experiences with you. Since 2013 it is the mission of the Design & Co-Innovation Center to elevate the perception of SAP’s user experience and design. We have been focusing on working in a creative space, with the right approach and the […]
The Pre Conference Seminar “Turn User Experience into reality” session has the goal of showing you the opportunities of creating a UX strategy at your own organization. Design Experts from SAP Design and Co-Innovation Center together with customers who already started this ux journey will share their experiences. You will also get an update on […]
Ms. Theresia Bauer – Minister of Science, Research and the Arts for the State of Baden-Württemberg – visited AppHaus Heidelberg on July 29, 2015, together with several representatives of her ministry, the Ministry of State, the City of Heidelberg, and members of her Greens party. It was important for her to find out more about […]
This is the second post in a two-part interview series about changing software development culture from one focused mainly on features and functions toward one that invests meaningful and appropriate resources on user experience and design. When teams and management are asked to change the way they have always done things, that is when things […]
Putting user experience (UX) at the forefront of what IT does and using the principles of design thinking requires digging to the root of what users are actually trying to accomplish and what motivates them. This invariably paints a very different picture than making educated assumptions or just asking users for feature requirements. Getting to […]
Presenting winners of the 2014 Design for Experience awards. These people and organizations are doing vanguard work in the field of experience design and were selected as winners based in large part on what we can learn from their work. Watch for articles over the coming months that explore the winning entries in more detail.
So here was my challenge. As the manager of a team of user researchers, I was asked some years ago to help shift the mindset of our executives from traditional software benchmarked by features and functions to one measured by the quality of the user experience.
People often think that user experience is all about creating beautiful user interfaces to make users happy. Yes, of course enhancing your users’ experience will result in greater user satisfaction but did you know that UX has a range of other benefits, including financial advantages for your business?
Some of our UX and Design leadership team members, under Sam Yen, are addressing these ideas and providing perspectives, insight and inspiration through a series of blog published on SAP Business Trends.
Hello community, I’m very proud to announce the successful relaunch of our SAP UX Explorer . If you haven’t heard about this self-service tool before, you might like to start with our new introduction video. Let me summarize the major improvements in the new SAP UX Explorer. SAP UX Explorer is part of the […]
There’s a lot of talk about “user experience” today, but I’m not sure we’re all talking about the same thing. I often find myself midway into a conversation about UX, only to realize that some participants are really talking about UI, or user interface. In actuality, while the two are related, and both are important, […]
The goal of this course is to introduce you to the tools, methodologies, and best practices for designing, creating, and enhancing your very own SAP Fiori app. Included is a “design and build” challenge where you can submit your work for a chance to win a MacBook Air!
The Design & Co-Innovation Center (DCC) is only the newest chapter in SAP’s long history of design. As the saying goes, we are “standing on the shoulders of giants” and our successes are only possible through the focused design efforts happening throughout the company. There is no longer a fight between profitability and creativity, rather […]
Over the past 10 years SAP has successfully introduced and established great methods for development teams to faster and better design and develop products. Lean software development, agile software engineering and design thinking all successfully help us to deliver great software solutions for our customers and drive innovation. In part 1 of this two-part article […]
In part 1 of this article, I summarized the background and basics of agile user experience (UX). In this follow-up article, I’d like to move away from the theory and tell you more about my practical and personal experiences working with these methods. With the rise of agile and lean approaches across our industry, UX […]
With the support of the Design and Co-Innovation Center (DCC) from SAP, Unilever has established a User Interface Center of Excellence at the organization, resulting in a considerable increase in user productivity and satisfaction. In this interview, Manfred Kürschner, Head of User Interface Center of Excellence, Unilever, shares his thoughts about the establishment of a UI […]
The Medical Research Insights project has won the German Design Award in the category Excellent Communications Design – Interactive User Experience . „The Medical Research Insights permits safe, direct access to various clinical data systems. Thanks to the intuitive UI system and clear, graphic presentation, complex medical information can be assessed simply and in real time and sound decisions made. The system […]
On September 2nd – 4th, 2014, design managers from all over the world met at the Academic Design Management Conference to discuss their insights and past experiences. A good opportunity to have Janaki Kumar and Tobias Haug, the team leaders of the Design and Co-Innovation Center (DCC) from SAP, share their retrospective with us on the founding and development of their teams.
Hello everyone, So here is a list of books that have helped me along the way and some that Im currently reading. Over the years I have also learned that everyone works and learns things differently so I suggest– reading exactly what you’re having trouble right now and go in your own pace. Books are great […]
Some time ago I wrote a post called “Creating your UX Strategy” about the why and how of creating your own UX strategy for your company. Today, I would like to continue this topic with two additional aspects: your strategic and your technical approach. Today, many people might say “Hey, just adopt SAP Fiori to […]
At the 19th DMI, the Academic Design Management Conference, which will take place in London from 2 to 4 September, four members of the Design & Co-Innovation Center (DCC) from SAP will conduct workshops about Design Management sharing their expertise, skills, and knowledge from working in UX and Design at SAP. To approach innovation […]
Now Fiori and Personas are free, the priority for SAP customers is how to target your UX efforts into an effective UX roadmap. Anyone can do a Proof of Concept, but there's no guarantee that a PoC will build engagement with the business or motivation to implement... and this is where SAP's UX advisory services help you turn UX improvement desires into real UX improvement strategy, and build business will to sponsor UX projects.
Whether you were at SAPPHIRE NOW in Orlando or not, I’m sure you heard the buzz around user experience. From Bill McDermott’s keynote to the Fiori Café to the customer sessions talking about UX, there was definite interest and desire to reinvent the SAP user experience. See the UX highlights from SAPPHIRE NOW below.
SAP Fiori launchpad is a role based, personalized, real-time and contextual aggregation point for business applications and analytics. It is designed according to the simple and intuitive SAP Fiori user experience and following the responsive design development paradigm, hence running on multiple devices – desktops, tablets and smartphones. It enables end user to build their […]
So you’ve been invited to take part in a user research study by your department head, your company’s IT department, or by an SAP contact. They told you about the importance user research has in improving the user experience of a software product, and they said you are just the right person for this. You may […]
Just recently we had a talk with a potential customer about a possible approach to a project involving user research, conceptual and visual design and development. Whereas the steps concerning design and development had been talked over very quickly leaving everybody at the table leaning comfortably in their seats, the first and foremost step, […]
In the last decade digital has transformed from something cool and curious to simply becoming a ubiquitous part of our everyday lives. This transformation has happened so fast and so invisibly that we haven’t had time to stop and reflect on how our digital interactions link to our physical lives. Many concepts we use to […]
Consider this: a product is not complete until a person uses it. A chair is not complete until someone sits down; a shopping website, not until someone orders something. My first design teacher chose this idea to make a point: the product is there to be used by a person. What does he want to […]
Creating great software is hard. It’s one thing to create software that works. It’s something else to make software that people love. This difference is where many software projects run into problems. Here is how one developer on StackOverflow described the problem: Some of us just have a hard time with the softer aspects of […]
Obligatory registration on eCommerce websites kills conversion, i.e converting a user to a costumer. Can you imagine going into a physical shop and being asked all these questions before you can purchase anything? Making customers register before they checkout is a barrier to purchase, but plenty of retailers are yet to learn this lesson, and […]
Progressive disclosure is a method of balancing two contradicting requirements, simplicity and completeness, via a simple, yet powerful idea: (1) initially, show users only a few of the most important options and (2) offer them a larger set of specialized options upon request by disclosing additional features only if a user asks for them or […]
The extensive challenge designers and vendors of interactive products face is that “Experience or User Experience” is not about good industrial design, multi-touch, or fancy interfaces. It is about transcending the material. It is about creating an experience through a device”, states Marc Hassenzahl in his book on “User Experience and Experience Design” in the […]
Data-based decision making is only as good people's initiative and ability to make sense of the data, and the ability of their tools to help them think critically about it. The goal of this extensive user research project was to determine the opportunities for, and barriers to, reaching “casual” users of quantitative business information with a more engaging experience.