The following icon list comprises class 4 (special applications), groups
5-9 (travel expenses, human resouces, spool, n.a., n.a.). See also R/3
Icons for an overview of classes and groups.
Icon
|
ID
|
Name "ICON_..."
|
Short Text
|
Bitmap
|
Long Text
|
Class
Group
|
Use
|
![](ICONS/S_B_RKQI.GIF) |
90 |
TE_RECEIPTS |
Receipts |
B_RKQI |
G: Trip costs: receipts for hotel, parking,
etc. |
4-5 |
Button, Function |
![](ICONS/S_B_RKZZ.GIF) |
91 |
TE_STOPOVER |
Stopovers |
B_RKZZ |
G: Trip costs: Stopovers between the
starting point and final destination |
4-5 |
Button, Function |
![](ICONS/S_B_RKKM.GIF) |
92 |
TE_KM_DIVISION |
Miles/kms distribution |
B_RKKM |
G: Trip costs: different vehicles and
one destination, or different destinations and one vehicle |
4-5 |
Button, Function |
![](ICONS/S_B_RKMO.GIF) |
93 |
TE_ADVANCE_
PAYMENT |
Advance payment |
B_RKMO |
G: Trip costs: clerk or traveler enters
the values |
4-5 |
Button, Function |
![](ICONS/S_B_RKAB.GIF) |
94 |
TE_DEDUCTION |
Deductions |
B_RKAB |
G: Trip costs: e.g. lunch (traveler enters) |
4-5 |
Button, Function |
![](ICONS/S_B_RKMZ.GIF) |
95 |
TE_COSTS_ASSIGN |
Cost assignment |
B_RKMZ |
G: Trip costs: e.g. destinations, mileage,
etc., similar to "Where-used list" |
4-5 |
Button, Function |
![](ICONS/S_B_TFLY.GIF) |
AV |
FLIGHT |
Book flight |
B_TFLY |
G: Trip costs |
4-5 |
Button, Status, Function |
![](ICONS/S_B_TCAR.GIF) |
AW |
CAR |
Book rental car |
B_TCAR |
G: Trip costs |
4-5 |
Button, Status, Function |
![](ICONS/S_B_HOTL.GIF) |
AX |
HOTEL |
Book hotel |
B_HOTL |
G: Trip costs |
4-5 |
Button, Status, Function |
![](ICONS/S_B_TRAI.GIF) |
AY |
RAILWAY |
Book train |
B_TRAI |
G: Trip costs |
4-5 |
Button, Status, Function |
![](ICONS/S_B_MONY.GIF) |
AZ |
MONEY |
Price enquiry |
B_MONY |
G: Trip costs |
4-5 |
Button, Function |
![](ICONS/S_B_QUES.GIF) |
B0 |
QUESTION |
Query |
B_QUES |
G: Trip costs: check availability |
4-5 |
Button, Function |
![](ICONS/S_B_BOYE.GIF) |
B1 |
BOOKING_OK |
Book |
B_BOYE |
G: Trip costs: make a booking |
4-5 |
Button, Function |
![](ICONS/S_B_BONO.GIF) |
B2 |
BOOKING_STOP |
Cancel |
B_BONO |
G: Trip costs: cancel a booking |
4-5 |
Button, Function |
![](ICONS/S_B_OPEN.GIF) |
B3 |
STATUS_OPEN |
Booking status: open |
B_OPEN |
G: Trip costs |
4-5 |
Button, Function |
![](ICONS/S_B_BOKD.GIF) |
B4 |
STATUS_BOOKED |
Booking status: booked |
B_BOKD |
G: Trip costs |
4-5 |
Button, Function |
![](ICONS/S_B_PBKD.GIF) |
B5 |
STATUS_PARTLY_
BOOKED |
Booking status: partially booked |
B_PBKD |
G: Trip costs |
4-5 |
Button, Function |
![](ICONS/S_B_STON.GIF) |
B6 |
STATUS_REVERSE |
Booking status: canceled |
B_STON |
G: Trip costs |
4-5 |
Button, Function |
![](ICONS/S_B_PREF.GIF) |
B7 |
PREFERENCE |
Preferences |
B_PREF |
G: Trip costs: individual profile (of
settings) |
4-5 |
Button, Function |
![](ICONS/S_FLARAT.GIF) |
M0 |
TE_FLAT_RATE |
Per diem rates |
FLARAT |
In travel expense accounting, employees
can be given fixed amounts for mileage, food, and lodging on business
trips. Many countries use this per diem rate method as an alternative
to collecting the receipts for a business trip (hotel bill, gas receipts,
etc.). Country-specific laws govern the methods for calculating these
amounts. |
4-5 |
Button, Status, Function, Textfield |
![](ICONS/S_B_OFFE.GIF) |
9C |
BEN_OFFER |
Automatic offer |
B_OFFE |
G: HR: Benefits provided by employer
for its employee (one time) |
4-6 |
Button, Function |
![](ICONS/S_B_OFDE.GIF) |
9D |
BEN_OFFER_
DEFAULT |
Options |
B_OFDE |
G: HR: Temporary benefits, employee can
choose options |
4-6 |
Button, Function |
![](ICONS/S_B_OFEV.GIF) |
9E |
BEN_OFFER_EVENT |
Event offer |
B_OFEV |
G: HR: Benefits granted upon an event
such as marriage or birth of a child |
4-6 |
Button, Function |
![](ICONS/S_B_OFOO.GIF) |
9F |
BEN_OFFER_OPEN |
Open offer |
B_OFOO |
G: HR: Once per year employees can choose
from the benefits offered. |
4-6 |
Button, Function |
![](ICONS/S_B_OFWC.GIF) |
9G |
BEN_WAIVE_
COVERAGE |
Offers waived |
B_OFWC |
G: HR: Employee benefits declined by
the employee (documented) |
4-6 |
Button, Function |
![](ICONS/S_B_OFPD.GIF) |
9H |
DEPENDENTS |
Dependents |
B_OFPD |
G: HR: List of all an employee's dependents
covered under employee benefits |
4-6 |
Button, Function |
![](ICONS/S_B_OFCB.GIF) |
9I |
BEN_CURRENT_
BENEFITS |
Current benefits |
B_OFCB |
G: HR: List of all current employee benefits
per employee |
4-6 |
Button, Function |
![](ICONS/S_B_OFTE.GIF) |
9J |
BEN_TERMINATION |
Terminate benefits |
B_OFTE |
G: HR: Terminate or delete the benefits |
4-6 |
Button, Function |
![](ICONS/S_B_CASS.GIF) |
BC |
CASHING_UP |
Factoring |
B_CASS |
|
4-6 |
Button, Function |
![](ICONS/S_B_WLOA.GIF) |
BD |
WORKLOAD |
Workload |
B_WLOA |
G: HR: |
4-6 |
Button, Function |
![](ICONS/S_B_PROP.GIF) |
BE |
PROPOSITION |
Suggestion |
B_PROP |
G: HR: |
4-6 |
Button, Function |
![](ICONS/S_B_ANWE.GIF) |
BF |
PRESENCE L |
On; Presence |
B_ANWE |
G: HR: |
4-6 |
|
![](ICONS/S_B_ABWE.GIF) |
BG |
ABSENCE L |
Off; Absence |
B_ABWE |
G: HR: |
4-6 |
|
![](ICONS/S_B_TICL.GIF) |
BH |
TIME_CONTROL |
Time evaluation |
B_TICL |
G: HR: |
4-6 |
Button, Function |
![](ICONS/S_B_POST.GIF) |
BI |
POSITION_HR |
Position (job) |
B_POST |
|
4-6 |
Button, Function |
![](ICONS/S_B_TSAK.GIF) |
BK |
TASK |
Task |
B_TSAK |
G: HR: specific work area |
4-6 |
Button, Function |
![](ICONS/S_B_COST.GIF) |
BL |
COST_CENTER |
Cost center |
B_COST |
Organizational unit within a controlling
area that represents a unique unit where costs arise. Cost centers
can be distinguished according to their function, payroll significance
or location, or based on the manager responsible for the costs that
arise. |
4-6 |
|
![](ICONS/S_B_MNGR.GIF) |
BM |
MANAGER |
Manager |
B_MNGR |
G: HR: project manager, manager of a
department |
4-6 |
Button, Function |
![](ICONS/S_B_OGUN.GIF) |
BN |
ORG_UNIT |
Organizational unit |
B_OGUN |
|
4-6 |
Button, Function |
![](ICONS/S_B_FAST.GIF) |
BQ |
FAST_ENTRY |
Fast entry |
B_FAST |
|
4-6 |
Button, Function |
![](ICONS/S_B_LIFE.GIF) |
BR |
LIFE_EVENTS |
Actions |
B_LIFE |
G: HR: An event such as a marriage or
birth of a child triggers a series of actions. |
4-6 |
Button, Function |
![](ICONS/S_B_WORK.GIF) |
BS |
WORK_CENTER |
Work center |
B_WORK |
G: HR: central instance for delegating
tasks. |
4-6 |
Button, Function |
![](ICONS/S_B_JOBS.GIF) |
CA |
JOB |
Job |
B_JOBS |
|
4-6 |
Button, Function |
![](ICONS/S_BUSTEL.GIF) |
GZ |
BUDGET_
STRUCTURE_ELEMENT |
Budget structure element |
BUSTEL |
Budget can be made available from a budget
structure element for financing a person or position. |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_FINANC.GIF) |
H0 |
FINANCING |
Financing |
FINANC |
Makes budget available to finance a person
or position. |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_RECRUL.GIF) |
H1 |
RECLASSIFICATION_
RULE |
Reclassification rule |
RECRUL |
Marks full-time equivalent budget for
use with a classification other than the one shown. |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_RECLAS.GIF) |
H2 |
RECLASSIFICATION |
Reclassification |
RECLAS |
Full-time equivalent budget for use with
a classification other than the one shown. |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_REMOVE.GIF) |
H3 |
REMOVE |
Mark for elimination |
REMOVE |
Mark budget for elimination from a budget
element |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_EARMAR.GIF) |
H4 |
SPECIAL_PURPOSE |
Earmark |
EARMAR |
Earmarks budget in (an) organizational
unit(s) or position(s). |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_DEPUTY.GIF) |
H5 |
DEPUTY |
Substitute |
DEPUTY |
Substitute for a certain position |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_BUDUPD.GIF) |
H6 |
BUDGET_UPDATE |
Budget update |
BUDUPD |
Increase or decrease the budget of a
budget structure element |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_BUDTRA.GIF) |
H7 |
BUDGET_TRANSFER |
Transfer |
BUDTRA |
Transfers budget from one budget structure
element to another |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_SICKNE.GIF) |
IP |
SICKNESS |
Illness |
SICKNE |
This icon indicates that an employee
of the organization is ill. |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_HOLIDA.GIF) |
IQ |
HOLIDAY |
Leave (Vacation) |
HOLIDA |
This icon indicates that an employee
of the organization is on leave (vacation). |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_X_ROLE.GIF) |
IR |
ROLE |
Standard administrator role |
X_ROLE |
Standard roles are used in Workflow to
determine the person responsible in realtime, i.e. to assign tasks
to certain administrators on the basis of certain criteria. These
can be organizational criteria (administrator can be all members of
a certain purchasing organization, for example) or manually defined
criteria (role distribution by function module or with responsibilities).
The key here is that the administrator is determined DYNAMICALLY in
realtime. |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_PERADM.GIF) |
IS |
PERSONNEL_
ADMINISTRATION |
Personnel administration |
PERADM |
Personnel administration; an application
where different types of employee information are stored, e.g. organizational
assignment, pay, absence records, etc. |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_DISTRE.GIF) |
JG |
DISPLAY_TREE |
Display tree |
DISTRE |
A hierarchical structure is displayed
as a tree. |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_EXTSEA.GIF) |
JH |
EXTENDED_SEARCH |
Extended search |
EXTSEA |
Searches not only the displayed structure
(e.g. navigation tree), but also levels that lie below it. |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_CLOOBJ.GIF) |
JI |
CLOSE_OBJECT |
Close object |
CLOOBJ |
Close <object> |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_X_OPEN.GIF) |
JJ |
OPEN |
Open object |
X_OPEN |
Open <object> |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_X__TBH.GIF) |
L2 |
TBH |
Position to be filled |
X__TBH |
Shows that a position is to be filled |
4-6 |
Button, Status, Function, Textfield |
![](ICONS/S_TBHHOL.GIF) |
L3 |
TBH_HOLD |
Position on hold |
TBHHOL |
Position that is neither filled nor vacant |
4-6 |
Status |
![](ICONS/S_NEWEMP.GIF) |
L4 |
NEW_EMPLOYEE |
New employee |
NEWEMP |
New employee |
4-6 |
Button, Status, Function |
![](ICONS/S_INCEMP.GIF) |
L5 |
INCOMING_
EMPLOYEE |
Incoming employee |
INCEMP |
Assigns employee to an organizational
unit or position. |
4-6 |
Button, Status, Function |
![](ICONS/S_OUTEMP.GIF) |
L6 |
OUTGOING_
EMPLOYEE |
Outgoing employee |
OUTEMP |
Employee leaves the organizational unit |
4-6 |
Status |
![](ICONS/S_OBSPOS.GIF) |
L7 |
OBSOLETE_
POSITION |
Obsolete position |
OBSPOS |
Position has been set to "obsolete" |
4-6 |
Status |
![](ICONS/S_TERPOS.GIF) |
L8 |
TERMINATED_
POSITION |
Delimited position |
TERPOS |
Position is delimited. |
4-6 |
Status |
![](ICONS/S_SHAPOS.GIF) |
L9 |
SHARED_POSITION |
Shared position |
SHAPOS |
Position is linked to two or more holders. |
4-6 |
Status |
![](ICONS/S_OBSHPO.GIF) |
LA |
OBSOLETE_
SHARED_POSITION |
Obsolete shared position |
OBSHPO |
Position is shared but is now obsolete. |
4-6 |
Status |
![](ICONS/S_TESHPO.GIF) |
LB |
TERMINATED_
SHARED_POSITIO |
Delimited shared position |
TESHPO |
Position is delimited and is shared. |
4-6 |
Status |
![](ICONS/S_CREPOS.GIF) |
LD |
CREATE_POSITION |
Create position |
CREPOS |
Creates a position |
4-6 |
Button, Function |
![](ICONS/S_TEORUN.GIF) |
LF |
TERMINATED_
ORG_UNIT |
Delimited organizational unit |
TEORUN |
Organizational unit is delimited. |
4-6 |
Status |
![](ICONS/S_NEORUN.GIF) |
LG |
NEW_ORG_UNIT |
Create organizational unit |
NEORUN |
Create organizational unit |
4-6 |
Button, Function |
![](ICONS/S_OUORUN.GIF) |
LH |
OUTGOING_
ORG_UNIT |
Limited assignment |
OUORUN |
Assignment of an organizational unit
to a selected area is limited. |
4-6 |
Status |
![](ICONS/S_INORUN.GIF) |
LI |
INCOMING_
ORG_UNIT |
New organizational unit |
INORUN |
Organizational unit is added to the one
belonging to the selected area. |
4-6 |
Status |
![](ICONS/S_NEWTAS.GIF) |
LJ |
NEW_TASK |
New task |
NEWTAS |
Create task |
4-6 |
Button, Function |
![](ICONS/S_TERTAS.GIF) |
LK |
TERMINATED_TASK |
Delimited task |
TERTAS |
Delimited task |
4-6 |
Status |
![](ICONS/S_OUTTAS.GIF) |
LL |
OUTGOING_TASK |
Delimited task assignment |
OUTTAS |
Delimited task assignment |
4-6 |
Status |
![](ICONS/S_INCTAS.GIF) |
LM |
INCOMING_TASK |
Reassign task |
INCTAS |
Reassigns a task |
4-6 |
Status |
![](ICONS/S_OUTJOB.GIF) |
LN |
OUTGOING_JOB |
Delimited job assignment |
OUTJOB |
Delimited job assignment |
4-6 |
Status |
![](ICONS/S_INCJOB.GIF) |
LO |
INCOMING_JOB |
Job reassigned |
INCJOB |
Job is reassigned |
4-6 |
Status |
![](ICONS/S_NEWJOB.GIF) |
LP |
NEW_JOB |
Create job |
NEWJOB |
Creates a job |
4-6 |
Button, Function |
![](ICONS/S_TERJOB.GIF) |
LQ |
TERMINATED_JOB |
Delimited job |
TERJOB |
Delimited job |
4-6 |
Status |
![](ICONS/S_INCOOB.GIF) |
LR |
INCOMING_OBJECT |
Object reassigned |
INCOOB |
Object is reassigned |
4-6 |
Status |
![](ICONS/S_OUTOBJ.GIF) |
LS |
OUTGOING_OBJECT |
Delimited object assignment |
OUTOBJ |
Delimited object assignment |
4-6 |
Status |
![](ICONS/S_SPOREQ.GIF) |
EQ |
SPOOL_REQUEST |
Spool request |
SPOREQ |
Goes to the list of spool requests |
4-7 |
Button, Function, Textfield |
![](ICONS/S_OUTREQ.GIF) |
ER |
OUTPUT_REQUEST |
Display output request |
OUTREQ |
Goes to the list of output requests |
4-7 |
Button, Function, Textfield |
![](ICONS/S_SPOSTA.GIF) |
EU |
SPOOL_STATUS |
Display spool status |
SPOSTA |
Displays the status of a request |
4-7 |
Button, Function, Textfield |
![](ICONS/S_PRINTP.GIF) |
EW |
PRINT_WITH_
PARAMETERS |
Print with parameters |
PRINTP |
Creates an output request (spool request)
with the option of entering parameters that differ from the default. |
4-7 |
Button, Function, Textfield |
![](ICONS/S_SYMSPO.GIF) |
G7 |
SYM_SPOOL_SERVER |
Application server with spool |
SYMSPO |
Application server with spool service |
4-7 |
Button, Status, Function, Textfield |
![](ICONS/S_SYRESE.GIF) |
G8 |
SYM_REAL_SERVER |
Real application server |
SYRESE |
Existing application server running on
a computer. |
4-7 |
Button, Status, Function, Textfield |
![](ICONS/S_SYLOSE.GIF) |
G9 |
SYM_LOG_SERVER |
Logical application server |
SYLOSE |
(Alias) name of an application server
mapped to a real application server. |
4-7 |
Button, Status, Function, Textfield |
![](ICONS/S_SYALSE.GIF) |
GA |
SYM_ALT_SERVER |
Alternative server |
SYALSE |
Application server that can be used if
the desired server is not available. |
4-7 |
Button, Status, Function, Textfield |
![](ICONS/S_OPERAT.GIF) |
KP |
OPERATOR |
Operator |
OPERAT |
This icon symbolizes an operator in CCMS
(Computing Center Management System). An operator has fewer rights
than a system administrator. |
4-7 |
Button, Status, Function, Textfield |
![](ICONS/S_SYSADM.GIF) |
KQ |
SYSTEM_
ADMINISTRATOR |
System administrator |
SYSADM |
This icon symbolizes users with system
administrator rights in CCMS (Computing Center Management System). |
4-7 |
Button, Function, Textfield |
![](ICONS/S_X__SAP.GIF) |
KR |
SAP |
SAP |
X__SAP |
This icon represents SAP objects in any
context. |
4-7 |
Button, Status, Function, Textfield |
![](ICONS/S_PUBOBJ.GIF) |
KS |
PUBLIC |
Public |
PUBOBJ |
This icon symbolizes the objects that
are publicly accessible (as opposed to private objects) in CCMS. |
4-7 |
Button, Status, Function, Textfield |
![](ICONS/S_BINDOC.GIF) |
O8 |
BINARY_
DOCUMENT |
Binary document |
BINDOC |
Document has been formatted and is being
sent directly to the printer. |
4-7 |
Status |
![](ICONS/S_ANYDOC.GIF) |
O9 |
ANY_DOCUMENT |
Unknown document type |
ANYDOC |
Unknown document type |
4-7 |
Status |
![](ICONS/S_OTFDOC.GIF) |
OA |
OTF_DOCUMENT |
Document with OTF data |
OTFDOC |
Document was created in SAPscript and
contains OTF data |
4-7 |
Status |
![](ICONS/S_PSPRDE.GIF) |
EC |
PS_PROJECT_
DEFINITION 62C |
Project definition |
PSPRDE |
The project definition is the header
of a project structure. It contains the basic information for the
entire project. |
4-8 |
Button, Status, Function, Textfield |
![](ICONS/S_PSWBEL.GIF) |
ED |
PS_WBS_ELEMENT 62C |
WBS element |
PSWBEL |
Element of a project structure. The project
structure is a hierarchical structure of the entire project. |
4-8 |
Button, Status, Function, Textfield |
![](ICONS/S_PSNEHE.GIF) |
EE |
PS_NETWORK_
HEADER 62C |
Network header |
PSNEHE |
A network header contains basic information
for a network. A network consists of a number of activities, which
can be sorted in chronological order. Further objects (components,
activity elements, milestones, etc.) can in turn be assigned to an
activity. |
4-8 |
Button, Status, Function, Textfield |
![](ICONS/S_PSNEAC.GIF) |
EF |
PS_NETWORK_
ACTIVITY 62C |
Network activity |
PSNEAC |
An activity describes a single activity
within a network. The activities are sorted according to their chronological
order. The activity contains information on how it is carried out
and what its status is, along with its assignments to objects needed
in order for it to be carried out. |
4-8 |
Button, Status, Function, Textfield |
![](ICONS/S_PSACEL.GIF) |
EG |
PS_ACTIVITY_
ELEMENT |
Activity element |
PSACEL |
Activity elements divide an activity
into individual packages. An activity element always belongs to an
activity. Activity elements cannot be linked by any relationships. |
4-8 |
Button, Status, Textfield |
![](ICONS/S_PSRELA.GIF) |
EH |
PS_RELATIONSHIP 62C |
Relationship |
PSRELA |
A relationship shows the chronological
sequence of two activities. |
4-8 |
Button, Status, Function, Textfield |
![](ICONS/S_PSMILE.GIF) |
HM |
PS_MILESTONE |
Milestone |
PSMILE |
Milestones can be assigned to a network
activity or a WBS element. They described the basic deadlines in the
course of a project. |
4-8 |
Button, Status, Function, Textfield |
![](ICONS/S_PSRPTX.GIF) |
HN |
PS_PROJECT_TEXT |
PS text |
PSRPTX |
A PS text is a central text document
for a project. PS texts can be assigned to WBS elements and network
activities and be passed on to other applications (e.g. purchase order
for a project). |
4-8 |
Button, Status, Function, Textfield |
![](ICONS/S_X_HOLD.GIF) |
LX |
HOLD |
Hold dialog box |
X_HOLD |
Holds the dialog box so that you can
choose more than one value from the "Possible entries" help. |
4-9 |
Button, Function |
![](ICONS/S_HOLUND.GIF) |
LY |
HOLD_UNDO |
Release hold |
HOLUND |
Ends the function "Hold dialog box".
The dialog box closes after you choose the next value. |
4-9 |
Button, Function |
![](ICONS/S_CLANSW.GIF) |
NP |
CALL_ANSWER |
Answer telephone call |
CLANSW |
Upon an incoming telephone call, establishes
a voice connection to the caller. |
4-9 |
Button |
![](ICONS/S_CLALTE.GIF) |
NQ |
CALL_ALTERNATE |
Alternate active/hold |
CLALTE |
When two calls are on one extension,
alternate between the call on hold and the active call |
4-9 |
Button |
![](ICONS/S_CLHOLD.GIF) |
NR |
CALL_HOLD |
Put active call on hold |
CLHOLD |
Place an active call on the extension
on hold |
4-9 |
Button |
![](ICONS/S_CLDEFL.GIF) |
NS |
CALL_DEFLECT |
Deflect an incoming call |
CLDEFL |
Send an incoming telephone call to another
extension or queue without answering it. |
4-9 |
Button |
![](ICONS/S_CLCONS.GIF) |
NT |
CALL_CONSULT |
Issue a consultation call |
CLCONS |
Place the existing telephone call on
hold and make a consultation call to another number. If there is no
current call on the extension, make an original call from the extension
to another number. |
4-9 |
Button |
![](ICONS/S_CLCONF.GIF) |
NU |
CALL_CONFERENCE |
Establish a conference call |
CLCONF |
Establish conference call. Conference
a held call and an active call together so that all parties can communicate. |
4-9 |
Button |
![](ICONS/S_CLBLTR.GIF) |
NV |
CALL_BLIND_
TRANSFER |
Perform blind transfer |
CLBLTR |
Take an active telephone call and unconditionally
transfer it to a supplied number. The agent cannot determine whether
the call was answered at the intended destination or not. |
4-9 |
Button |
![](ICONS/S_CLRECO.GIF) |
NW |
CALL_RECONNECT |
Reconnect after consultation |
CLRECO |
Terminate a consultation call and return
to the call currently on hold. |
4-9 |
Button |
![](ICONS/S_CLRETR.GIF) |
NX |
CALL_RETRIEVE |
Retrieve call from hold |
CLRETR |
Retrieve a telephone call that is on
hold. |
4-9 |
Button |
![](ICONS/S_CLWATR.GIF) |
NY |
CALL_WARM_
TRANSFER |
Warm transfer |
CLWATR |
Place the existing telephone call on
hold, then place a consultation call to a number supplied by the agent.
If the agent successfully reaches the party, the agent may transfer
the held party to the consulted party. After the transfer the agent
is dropped from the call. |
4-9 |
Button |
![](ICONS/S_CRBACK.GIF) |
NZ |
CREATE_CALLBACK |
Create callback |
CRBACK |
Schedule a callback telephone call to
be made by an agent at a future point in time. |
4-9 |
Button |
![](ICONS/S_PRBACK.GIF) |
O0 |
PROCESS_CALLBACK |
Process callback |
PRBACK |
Process a previously scheduled telephone
call waiting in the callback queue. |
4-9 |
Button |