CoPilot as a Conversational Product

SAP CoPilot is the digital assistant and bot integration hub for the enterprise. CoPilot enables users to interact with their business applications. They can simply converse with CoPIlot, via voice or text, to get things done.

We used to interact with graphical user interfaces to accomplish tasks. However, as the number of functions and volume of data increase, the interface can become cluttered and busy, and require interactions with too many steps. As a result, we often spend too much time learning about the system and how to use it.

The goal of SAP CoPilot is to create a natural interaction between humans and systems, specifically enterprise systems. CoPilot enables users to get their work done with one intuitive conversational interface across all SAP applications and beyond.


CoPilot is open and extensible. You can use SAP Skill Builder, bots, agents, and APIs to add skills tailored to your users. Consider some of the features of CoPilot when you add skills to it:

Have a simple conversation

SAP CoPilot’s multi-modality allows users to interact with it through voice, text, or visual components on the screen. Powered by SAP CAI technology, CoPilot provides a humanized interaction and thus a conversational experience for the user.


It understands your business context

Context is key for a meaningful and natural conversation. CoPilot considers your role, goal, and business situation, and proactively suggests solutions. When designing a skill for CoPilot, it’s crucial to consider the conversational flow as well as the context to enhance the conversation.


It learns from your preferences

As a planned innovation, CoPilot will use machine learning functionality to gain knowledge based on historical data and experience. With previous knowledge of the user, CoPilot can learn from and even more proactively prompt relevant business actions.


It works across applications

With one personality and one memory, CoPilot works across multiple SAP and non-SAP applications. It consolidates these applications in one place and interface, and it works across multiple devices, whether mobile or desktop. Thus, CoPilot enables you to get your work done without leaving where you work. Maintaining a consistent personality in all situations helps build users’ trust with CoPilot.


It can be extended even more

CoPilot is open and extensible. Anyone can use SAP CoPilot Skill Builder to extend CoPilot with additional skills through bots, agents, and APIs. Users can also use SAP CAI to build bots and plug into CoPilot, and expose CoPilot as a whole to external channels.

More Resources

CoPilot continuously evolves and enables more skills. Here are some resources to learn more about CoPilot:

Design and interaction


Pricing and availability