Designing for conversational user experiences is an iterative process. The conversational design process is a creative and collaborative approach to solving problems. People are always at the heart of this process. The user-centric methodology relies on empathy to understand user needs that results in innovative solutions that meet user needs.

For a quick course on Design Thinking, check out Design Thinking in a Nutshell on openSAP.

Design Thinking Process

When you are developing conversational experience design, you should follow the Design Thinking Process. Design Thinking is a user-centered, collaborative, problem-solving  approach to design that includes various iterative stages.

CxD Stages

Each stage has some resources that can help you in your process. The CxD design process for creating your digital assistant includes these stages:

1. Discover
   • CxD Checklist
2. Design
   • Response Best Practices
3. Prototype
4. Test
5. Deliver