To assess potential users and create a primary use case:
- Think of some potential users and use cases. What tasks do users have and how can you help them accomplish their tasks?
- Use the CxD Checklist to help you decide if conversational design is the best choice for your use case.
In the Discover stage, you should:
- Validate your use case
- Define your scope
- Map the user journey
- Create personas
Create User Persona
To create a user persona:
Map the user journey. Where are the start and end points of your user’s experience?