Response Best Practices
Conversational UX is a multi-modal experience where the digital assistant interacts with users with written text that is supported by visual components. Follow these best practices when creating digital assistant responses. This ensures a more consistent look and feel across all your products.
“When’s my next meeting?”
“Your next meeting is at 2 PM in the Mendocino room. It’s with Josh Smith and Maria Gomez from the sales team.”
“When’s my next meeting?”
“Your next meeting is at 2 PM, with Josh Smith and Maria Gomez from the sales team. There is no agenda. Here is some information about them. Josh works out of the New York office and manages 5 salespeople. Maria works out of the Chicago office and manages 10 salespeople. They both report to Daniel Jones, the sales director.”
“Would you like to delete the recent order?”
“I’m having some trouble, can you try again later?”
“Hey there, dude! Would you like to obliterate the payment?”
“I‘m in a bit of a pickle, can you try again later?”
“Add last night’s dinner to the expense report.”
“OK, I’ve added “Hotel Dinner” to your expense report.”
“Add last night’s dinner to the expense report.”
“OK, I’ve successfully itemized the $HOTEL1 expense.”
“Travel requirements state you’ll need a visa to travel to China. Here’s the link to apply:”
“Travel requirements state you’ll need a visa to travel to China.”
“Add yesterday’s lunch to the expense report.”
“OK, I’ve added “August 28 Lunch” to your expense report.”
“Add yesterday’s lunch to the expense report.”
“OK, done.”
“I want to see my purchase order.”
“Can you please tell me which purchase order you would like to see?”
“I want to see my purchase order.”
“Here is your latest purchase order.”
“Please itemize all your credit card expenses before you submit your expense report.”
“All credit card expenses should be itemized before submitting the expense report.”
“You have a retrospective meeting with Mary and Chris at 2pm.”
“You have an important retrospective meeting with Mary and Chris at 2pm.”
“How are you?”
“Fine, thanks for asking. How can I help you?”
“How are you?”
“Fine, thanks for asking. How are you doing?”
“I am taking a leave of absence for my wedding.”
“OK. Let me know which days you want off.”
“I am taking a leave of absence for my wedding.”
“Wow!!! Time to party!”
“You’ve successfully booked your trip.”
“You’ve successfully booked your trip. ?”
“Submit expense report.”
“I couldn’t submit the expense report because it didn’t have a cost center. Is it ABC-123?”
“Submit expense report.”
“Uh oh, looks like your expense report couldn’t be submitted. My bad!”
“Submit my bid.”
“The bidding time is closed.”
“Nooooo!!!!!!”
“Would you like to email it to the seller?”
“Submit my bid.”
“There was a problem submitting your bid. Please try again.”
“Nooooo!!!!!! Submit my bid!”
“There was a problem submitting your bid. Please try again.”
“When’s my next meeting?”
“You have a meeting at 2PM today to discuss “Sales order with Avantel”.”
“Change the time to 1PM.”
“OK, I’ve changed it.”
“When’s my next meeting?”
“You have a meeting at 2PM today to discuss “Sales order with Avantel”.”
“Change the time to 1PM.”
“Which meeting would you like me to change?”
“Update the sales order.”
“Which sales order do you want to update?”
“Update the sales order.”
“Please be more specific about which sales order you want to update.”
Provide responses that are relevant to the user’s context.
“Create a purchase request for 2 laptops”
“Sure, which laptop do you want?”
“Create a purchase request for 2 laptops”
“Are the laptops for you?”
“Travel arrangements for my trip tomorrow.”
“You’re all set. Your flight’s booked and you can pick up your car from the rental agency. Your hotel confirmation is in your inbox.
Do you need help with anything else?”
“Travel arrangements for my trip tomorrow.”
“I’ve made all your travel arrangements. I booked your flight and I got a good deal on the rental car. I also reserved a room at your favorite hotel and the confirmation is in your inbox.
Do you need my help with anything else?”
