Conversational design is a design language that leverages the way humans speak and translates it into an interaction with the computer. Conversational design combines multiple areas like linguistics, psychology, and interaction design.
What makes a good conversation?
What’s most important in a good conversation between two people is understanding each other, finding common ground, actively listening, and of course, trust. People don’t talk to a digital assistant the same way they do to friends. They know that artificial intelligence helps support the digital assistant. Most conversations with digital assistants are about transactional tasks.
A successful conversation between a human and digital assistant gives users:
- information they need to complete a task easily and quickly.
- a feeling of understanding, engagement, and trust.
- an enjoyable experience.