CUX Ethics
CUX Ethics
1. Be upfront with commercial intent in how you are using the users data.
Delink Digital Assistant bot / Integrated bot from Commercial Goal Oriented bots.
2. When conversations fail, direct to a human.
If a bot is replacing or front ending a human interaction, there should be a way for the user to still contact a human.
3. Set user expectations that they are interacting with a bot.
Bots should always announce themselves and their purpose and never pretend to be a human or a known person.