Intro

Quick reply buttons in the digital assistant let users continue the interaction and select the next steps related to the their primary request. The buttons help users discover actions that are relevant to the request.

Quick Reply
Quick Reply

Usage

These are some best practices when using Quick Reply in the digital assistant.

Dos

  • Do keep labels concise, straightforward, and under 30 characters.

Don’ts

  • Don’t use labels to negate an action, such as “Add to my calendar and “No, don’t add it”. Give users easy actions to select.
Do Use Actions
Do Use Actions
Quick Reply: Don't Use Negating Buttons
Quick Reply: Don't Use Negating Buttons

Structure

Quick reply must include a header. Content and footers are optional. Here are some best practices for the quick reply structure.

A. Header Text

The header text includes a response from the digital assistant and introduces users to the quick reply buttons.

B. Quick Reply Button

The quick reply buttons give users suggestions for how to interact and respond to the digital assistant.

C. Horizontal Scroll Button

The horizontal scroll button can be left or right arrows. If you have more quick reply buttons that extend beyond the digital assistant area, the horizontal scroll helps users scroll through the options.

D. “See All” Button

The “See All” button lets users see all the quick reply buttons at one time. You can include up to 11 buttons at a time.

Quick Reply Structure
Quick Reply Structure


Placement

You can put quick reply buttons under a response or under a card. Don’t put these actions inside a card. For actions that need to be inside the card, use standard buttons¬†instead.

Quick Reply Buttons Under Response
Quick Reply Buttons Under Response
Quick Reply Buttons Under Card
Quick Reply Buttons Under Card

Behavior & Interaction

Horizontal scroll and “See All” buttons only display if the total width of the quick reply buttons is larger than the width of the content area. The user can scroll horizontally to explore more buttons.

The user can select the horizontal scroll buttons to move through the quick reply options.

Quick Reply Horizontal Scroll Buttons
Quick Reply Horizontal Scroll Buttons


The “See All” button helps the user access and find buttons easily. When the user selects the “See All” button, up to 11 buttons display and fit into the content area.

User Clicks See All Button
User Clicks See All Button


When the user selects the quick reply button, the request is sent and all buttons disappear.

User Clicks Reply Button
User Clicks Reply Button

Specifications

These visual design specifications apply to the quick reply component.

Quick Reply Example
Quick Reply Example
Quick Reply Specifications
Quick Reply Specifications


Quick Reply Buttons
Quick Reply Buttons
Quick Reply Button Specifications
Quick Reply Button Specifications


Colors

These color specifications apply to the quick reply component.

Mockup