Quick reply buttons in the digital assistant let users continue the interaction and select the next steps related to the their primary request. The buttons help users discover actions that are relevant to the request.
These are some best practices when using Quick Reply in the digital assistant.
- Do keep labels concise, straightforward, and under 30 characters.
- Don’t use labels to negate an action, such as “Add to my calendar and “No, don’t add it”. Give users easy actions to select.
Quick reply must include a header. Content and footers are optional. Here are some best practices for the quick reply structure.
A. Header Text
The header text includes a response from the digital assistant and introduces users to the quick reply buttons.
B. Quick Reply Button
The quick reply buttons give users suggestions for how to interact and respond to the digital assistant.
C. Horizontal Scroll Button
The horizontal scroll button can be left or right arrows. If you have more quick reply buttons that extend beyond the digital assistant area, the horizontal scroll helps users scroll through the options.
D. “See All” Button
The “See All” button lets users see all the quick reply buttons at one time. You can include up to 11 buttons at a time.
You can put quick reply buttons under a response or under a card. Don’t put these actions inside a card. For actions that need to be inside the card, use standard buttons instead.
Behavior & Interaction
Horizontal scroll and “See All” buttons only display if the total width of the quick reply buttons is larger than the width of the content area. The user can scroll horizontally to explore more buttons.
These visual design specifications apply to the quick reply component.
These color specifications apply to the quick reply component.