Business users often work with sensitive, complex data across enterprise systems. To build and maintain trust with users, the SAP Conversational User Experience Design (CxD) principles emphasize that the digital assistant is transparent and puts the user in control. These principles focus on satisfying the business user’s needs and make users more productive in their daily tasks.
The CxD Principles align with SAP’s Guiding Principles for Artificial Intelligence.
Use these principles to inspire and guide you when you create your digital assistant and serve as criteria to evaluate your designs.